Multichannel Customer Experience Specialist

Afni, Inc.; Arizona; On-site; USD 32,000 - 42,000; Full time

Job summary

Afni, Inc. is seeking a Customer Service Representative who will be the voice of our clients, handling inquiries by phone, email, or chat and resolving issues with empathy and professionalism.

You will use strong problem-solving skills to enhance client satisfaction and drive positive business outcomes for our partners. In this role, you will interact directly with customers, manage multiple channels, and uphold high service standards while maintaining accuracy and courtesy.

Responsibilities

• Handle customer inquiries via phone, email or chat
• Resolve issues with empathy and professionalism
• Maintain high standards to improve client satisfaction

Job description

Afni, Inc. is seeking a Customer Service Representative who will be the voice of our clients, handling inquiries by phone, email, or chat and resolving issues with empathy and professionalism.

You will use strong problem-solving skills to enhance client satisfaction and drive positive business outcomes for our partners. In this role, you will interact directly with customers, manage multiple channels, and uphold high service standards while maintaining accuracy and courtesy.