Customer Experience Specialist - Call Center

Express Employment Professionals - Cincinnati East; Ennis (TX); On-site; USD 23,000 - 26,000; Full time

Job summary

Express Employment Professionals in Ennis, TX is seeking experienced Call Center Representatives to support client companies in the area. You will handle inbound and outbound calls, document interactions, and escalate issues as needed. This role emphasizes reliable performance and strong communication within a fast-paced environment.

Pay ranges from $17 to $19 per hour, depending on experience. The position is on-site in Ennis, TX, with potential for growth for high-quality service.

Qualifications

• Prior customer service or call center experience preferred.
• Clear, professional phone communication.
• Comfortable with computer systems and multitasking.
• Reliable and punctual.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Make outbound calls for follow-up and support.
• Accurately document customer interactions in the system.
• Resolve issues or escape to the appropriate department.
• Meet call quality and productivity goals.

Skills

Customer service

Call center experience

Excellent communication

Reliable and punctual

Job description

Express Employment Professionals in Ennis, TX is seeking experienced Call Center Representatives to support client companies in the area. You will handle inbound and outbound calls, document interactions, and escalate issues as needed. This role emphasizes reliable performance and strong communication within a fast-paced environment.

Pay ranges from $17 to $19 per hour, depending on experience. The position is on-site in Ennis, TX, with potential for growth for high-quality service.