Customer Experience Specialist - Billing & Payments

TreviPay; Overland Park (KS); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid parental leave

Generous paid time off

Medical, dental, vision insurance

401K matching

Employee referral program

Job summary

TreviPay is seeking an entry-level Customer Support Specialist in Overland Park, Kansas. This role requires at least 2 years of customer support experience, focusing on delivering high-quality service to clients. Responsibilities include managing inquiries related to billing and payments, ensuring a timely response, and maintaining accurate documentation.

Benefits include competitive salary, generous paid time off, medical, dental, vision, and 401K matching. Join TreviPay and be part of a supportive and collaborative work environment.

Qualifications

• Minimum of 2 years of customer support experience in a fast-paced environment.
• Experience supporting billing, invoicing, payments, or account reconciliation.
• Ability to manage challenging customer situations with professionalism.

Responsibilities

• Provide exceptional customer support via phone and email.
• Document customer interactions and resolutions in CRM.
• Collaborate with team members to improve processes.

Skills

Customer support experience

Problem-solving skills

Communication skills

Attention to detail

Organizational skills

Ability to work in a structured environment

Education

College degree or equivalent professional experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM or case management systems

Job description

TreviPay is seeking an entry-level Customer Support Specialist in Overland Park, Kansas. This role requires at least 2 years of customer support experience, focusing on delivering high-quality service to clients. Responsibilities include managing inquiries related to billing and payments, ensuring a timely response, and maintaining accurate documentation.

Benefits include competitive salary, generous paid time off, medical, dental, vision, and 401K matching. Join TreviPay and be part of a supportive and collaborative work environment.