Cash Management Representative I

TreviPay; Overland Park (KS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Paid parental leave

Generous paid time off

Medical, dental, vision benefits

401K matching

Job summary

TreviPay is looking for a Cash Management Representative – Tier I to manage customer payments and resolve discrepancies. As part of a dynamic team, you will ensure timely payment posting and an exceptional customer experience.

The ideal candidate should be detail-oriented and possess strong communication and analytical skills. Attractive benefits include competitive salary, generous paid time off, and medical coverage.

Qualifications

• Detail-oriented, customer-focused, able to work efficiently.
• Ability to work independently and part of a team.
• Good judgment and decision-making skills.

Responsibilities

• Accurately apply customer payments and resolve discrepancies.
• Review and apply payments according to SOP.
• Provide excellent service to internal and external customers.

Skills

Strong oral and written communication skills

Analytical & critical-thinking skills

Strong math and accounting skills

Proficiency with Microsoft Office products

Education

College degree or equivalent work experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

Cash Management Representative – Tier I

The Cash Management Representative – Tier I role is responsible for accurately applying customer payments and resolving routine payment discrepancies in a fast‑paced, high‑volume environment. This position plays a critical role in ensuring timely and accurate posting of payments, supporting internal partners, and delivering a positive customer experience. The ideal candidate is detail‑oriented, customer‑focused, and able to work efficiently while meeting quality and performance expectations.

Primary Job Duties

• Review Unapplied Inquiry cases with the goal of applying payments in accordance with customer-provided remittance instructions and in accordance with the Standard Operating Procedure (SOP)
• Initiate funds transfers to related accounts within a customer hierarchy when payments are posted to the incorrect customer account
• Complete adjustment processing on various client networks, including write-offs, credits, refunds, transfers, etc.
• Manual payment application of incoming funds against open transactions as requested by the customer or stakeholders in Client AR/Customer Support
• Review and resolve over-payments, short-payments, duplicate payments, etc., in accordance with SOP and best practices.
• Issue refunds when funds cannot be applied as remitted
• Provide excellent service to both internal and external customers
• Escalate more complex cases/requests to higher-level staff, when appropriate
• Possesses working knowledge of core job duties and is able to complete job duties with minimal assistance

Experience & Education

• College degree or equivalent work experience preferred.

Competencies

• Ability to work both independently and as part of a larger, interdependent team
• Strong oral and written communication skills
• Analytical & critical‑thinking skills to resolve challenges independently
• Good judgment & decision making
• Ethical behavior & trustworthiness
• Strong math and accounting skills
• Proficiency with Microsoft Office products (Excel, Word, Outlook)
• Ability to meet/exceed both quality and productivity expectations simultaneously

Why you will love working at TreviPay

• Competitive salary
• Paid parental leave
• Generous paid time off
• Medical, dental, vision, FSA, Life/AD&D, long and short term disability
• 401K matching
• Employee referral program

At TreviPay we believe:

• in saying yes to unique and challenging requirements
• empowered team members are creative team members
• our products make the customer’s day just a little bit better
• work/life balance makes us all more effective

TreviPay is an Equal Opportunity and Affimation Action Employer. We welcome all veterans and disabled applicants.

Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact [e-mail] to request an accommodation.