Customer Experience Specialist - Bensalem, PA

Foley-Inc; Bensalem Township (Bucks County); Presencial; USD 65 000 - 75 000; Tempo integral

Resumo da oferta

Foley, Incorporated seeks a Customer Experience Specialist in Bensalem, PA to lead CX across channels and locations. You will manage feedback programs, analyze insights, and push improvements with clear accountability.

Improve processes, data quality, and cross-functional collaboration while standardizing customer-facing workflows and boosting digital platform adoption. Responsibilities include supporting events, ensuring consistent brand presence, and driving customer satisfaction through

Qualificações

• 7–12+ years in customer experience, operations, or digital transformation roles.
• Strong communication and collaboration skills with cross-functional influence.
• Analytical, organized, and able to drive continuous improvement.

Responsabilidades

• Lead the customer experience strategy across channels and locations.
• Manage feedback programs, analyze insights, drive improvements.
• Set customer communication standards with proactive updates and escalation.
• Improve processes, data quality, and cross-functional workflows.
• Standardize customer-facing processes and drive digital platform adoption.
• Support events and merchandising to strengthen brand presence.

Conhecimentos

CX strategy

Cross-functional

Communication

Data-driven decisions

Problem solving

Ferramentas

Power BI

Dynamics CRM

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Experience Specialist - Bensalem, PA

Salary Range: $65,000.00 To $75,000.00 Annually

JOB DESCRIPTION:

• Lead the customer experience strategy across all channels and locations, ensuring a consistent, high-quality experience throughout the customer journey.
• Manage the customer feedback and survey program, analyze insights, and drive improvement initiatives with clear accountability and measurable results.
• Establish and monitor customer communication standards, including proactive updates, callback compliance, issue resolution, and escalation processes to enhance customer satisfaction.
• Improve customer processes by identifying and removing friction, enhancing data quality, streamlining workflows, and strengthening cross-functional collaboration.
• Standardize and scale customer-facing processes while driving adoption and engagement of digital platforms, including Parts.Cat.Com, Cat Central, and VisionLink.
• Support customer events, trade shows, and facility visits to strengthen brand presence, ensure consistent retail merchandising and signage, and identify opportunities to enhance the overall customer experience.

RECOMMENDED QUALIFICATIONS:

• 7-12+ years in customer experience, operations, or digital transformation roles
• Strong communication, relationship-building, and collaboration skills, with the ability to influence outcomes, facilitate discussions, resolve issues, and effectively engage customers and cross-functional stakeholders.
• Highly organized and analytical professional with strong problem-solving abilities, capable of managing multiple priorities, adapting to change, leveraging technology and data, and driving continuous improvement while maintaining professionalism and integrity.
• Experience leading cross-functional process improvements in branch-based, field service, or customer-focused environments.
• Proficiency with CRM/ERP systems (Dynamics preferred), customer feedback programs, and data reporting tools such as Power BI to drive insights and business decisions.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.