Customer Experience Specialist - Auto Dealership

Penske Automotive Group; Chantilly (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth opportunities

Training and resources for advancement

Teamwork-driven culture

Job summary

Porsche Chantilly, a part of Penske Automotive Group, is seeking an experienced Customer Representative to join our team and help deliver extraordinary customer experiences. You will support the dealership by collaborating with sales, service, production and administration to ensure exceptional satisfaction and drive sales.

We offer benefits, career growth opportunities, and a values-driven culture focused on integrity, professionalism, and teamwork.

Qualifications

• High school diploma or the equivalent.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace.

Responsibilities

• The Customer Service Representative supports the dealership by working alongside sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales.
• Provide world-class customer experiences and professional, courteous service in a fast-paced environment.

Skills

Excellent communication

Problem solving

Data organization

Interpersonal skills

Teamwork

Attention to detail

Education

High school diploma or equivalent

Associate's degree (A. A.) or equivalent

Tools

MS Office Suite

CRM

Lead management tools

Job description

Porsche Chantilly, a part of Penske Automotive Group, is seeking an experienced Customer Representative to join our team and help deliver extraordinary customer experiences. You will support the dealership by collaborating with sales, service, production and administration to ensure exceptional satisfaction and drive sales.

We offer benefits, career growth opportunities, and a values-driven culture focused on integrity, professionalism, and teamwork.