Customer Experience Specialist

Merit Medical Systems, Inc.; Utah; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Multiple shifts

Medical and other insurance

Onsite medical clinic

Onsite cafeterias

Paid time off

401K

Job summary

Merit Medical Systems, Inc. is seeking a Customer Service-oriented professional to handle orders, respond to inquiries, and maintain accurate customer records at our Utah location.

You will enter orders via fax, email, EDI, and phone, and coordinate with supporting departments to resolve issues. The role emphasizes strong communication, organizational skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Education equivalent to a high school diploma and three years of customer service experience.
• Excellent interpersonal and written/verbal communication skills.
• Excellent organizational skills and the ability to work under strict time constraints.
• Very detail oriented and accurate.
• Ability to manage multiple projects and requests efficiently and effectively to meet deadlines.
• Ability to work effectively as a member of a team.

Responsibilities

• Answers incoming calls promptly to place orders and address customer inquiries.
• Enters fax, email, EDI and phone orders.
• Resolves customer issues and maintains accurate customer information.
• Maintains customer accounts and updates addresses and data.
• Tracks product shipments upon request and coordinates with other departments.
• Supports trade show shipments and prepares literature and samples for internal teams.
• Performs other duties as required.

Skills

Interpersonal skills

Written/verbal communication

Organizational skills

Detail oriented

Teamwork

Computer skills

Education

High school diploma

Tools

Spreadsheets

Word processing

Database software

Job description

Work Shift:

DAY

Work Schedule:

Why Merit?

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

ESSENTIAL FUNCTIONS PERFORMED

• 1. Answers incoming calls promptly to place orders and address customer inquiries.
• 2. Enters fax, email, EDI and phone orders.
• 3. Responsible for understanding and resolving customer issues.
• 4. Performs customer account maintenance such as entering new customer accounts, changing/updating existing customer addresses and ensuring that all facets of customer information is accurate and present.
• 5. Tracks product shipments upon customer request.
• 6. Coordinates sales-related activities and customer requests with supporting departments.
• 7. Responds to requests concerning literature and product samples for internal personnel.
• 8. Assists with trade show shipments and gathering various materials.
• 9. Performs other duties and tasks as required.

ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS

• * Lifting -- Not to exceed 50 lbs. - local practice may apply.
• * Sitting
• * Standing
• * Bending
• * Visual acuity
• * Color perception
• * Depth perception
• * Reading
• * Field of vision/peripheral

SUMMARY OF MINIMUM QUALIFICATIONS

• * Education equivalent to a high school diploma and three years of previous customer service experience.
• * Excellent interpersonal and written/verbal communication skills and the ability to resolve customer problems efficiently and effectively.
• * Excellent organizational skills and the ability to work under strict time constraints to meet the demands of customers and management.
• * Very detail oriented and accurate.
• * Ability to manage multiple projects and requests efficiently and effectively to meet deadlines.
• * Ability to work effectively as a member of a team.
• * Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.

PREFERRED QUALIFICATIONS

• * Call Center experience strongly preferred.
• * Typing at 35 WPM.
• * Bilingual - Spanish or local language preference.

COMPETENCIES

• * Computer skills
• * Customer service
• * Ability to adapt to a high pace environment
• * Multitask skills
• * Communication skills
• * Return product process
• * Product knowledge
• * Shipping processes

COMMENTS

Infectious Control Risk Category III:

The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs. Risk category III states employment and procedures that do not require exposure.

As an eligible Merit employee, you can expect the following:

• * Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights
• * Medical/Dental & Other Insurances (eligible the first of month after 30 days)
• * Low Cost Onsite Medical Clinic
• * Two (2) Onsite Cafeterias
• * Employee Garden | Gardening Classes
• * 3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays
• * 401K | Health Savings Account

To see more on our culture, go to www.merit.com/careers.

Merit is a proud Utah Patriot Partner committed to hiring our Veterans.