Customer Experience Specialist

Pacific Coast Companies, Inc.; Sumner (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Vacation time

Paid holidays

Job summary

Fireside, a Northwest premier fireplace and garage doors provider, is hiring a customer service specialist. You will handle customer inquiries, process forms, and maintain relationships across Oregon and Washington. This full-time role includes benefits and growth opportunities within a growing company.

Applicants should have 2+ years in customer service, strong communication, and solid organizational skills. Experience in related industries is a plus, and regular attendance is expected.

Qualifications

• At least 2 years of Customer Service experience.
• Excellent verbal and written communication skills.
• Good organizational and professional telephone skills.
• Data entry experience is a plus but not required.
• Strong analytical skills and attention to detail.
• Regular attendance is required.
• Experience in construction, HVAC, fireplace, or garage industries is a plus.

Responsibilities

• Provide customer service and solve problems for customers.
• Follow up with customers by phone and email.
• Accurately process orders, application forms, and requests into the database.
• Schedule tasks and appointments as needed.
• Build and maintain great customer relationships.
• Update transaction statuses for customer calls.
• Perform additional duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Phone etiquette

Attention to detail

Attendance

Data entry

Problem solving

Relationship building

Job description

Fireside, a Northwest premier fireplace and garage doors provider, is hiring a customer service specialist. You will handle customer inquiries, process forms, and maintain relationships across Oregon and Washington. This full-time role includes benefits and growth opportunities within a growing company.

Applicants should have 2+ years in customer service, strong communication, and solid organizational skills. Experience in related industries is a plus, and regular attendance is expected.