Customer Experience Specialist

Bump Boxes, Inc; Peoria (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Employee Stock Option Plan

Health Insurance

Employee Recognition Program

Family-Friendly Atmosphere

Job summary

A leading customer service company in Illinois is looking for a motivated Customer Experience Specialist to provide exceptional care to customers. Responsibilities include answering calls and emails, assessing needs, and supporting sales opportunities. The ideal candidate will have strong communication skills and customer service experience. The role offers benefits such as health insurance and an employee stock option plan.

Qualifications

• Customer service experience (phone experience preferred).
• Strong communication skills (verbal and written).
• Ability to relate well to customers and co-workers.

Responsibilities

• Answering inbound customer calls and emails.
• Providing exceptional customer care.
• Assessing customer needs and recognizing potential sales opportunities.

Skills

Customer service experience

Strong communication skills

Excellent decision-making abilities

Job description

At Bump Boxes, we are passionate about our mission: making Mom’s life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We take care of each other and foster an environment of professional development, creative thinking, and growth. Bump Boxes is looking for a positive, excited, motivated, outgoing, energetic, health-conscious, adventurous, self-motivated, risk-taker with the desire to be a part of something big! We are seeking an amazing Customer Experience Specialist to join our team immediately.

Responsibilities include, but are not limited to:

1. Answering inbound customer calls, chat help, outbound customer follow-up, entering orders, answering emails, data entry, filing duties, and other tasks in various computer systems as assigned.
2. Work with management to plan, organize, and implement processes that enable our continued growth.

Customer Experience Coordinator Tasks:

1. Providing exceptional customer care in an expedient manner that satisfies individual needs of each customer, including account management, sales, and tracking.
2. Answering incoming calls, texts, emails, and chats across multiple platforms.
3. Understanding and promoting Bump Boxes products, culture, and values.
4. Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities.
5. Helping team members complete various tasks to accomplish organizational goals.
6. Maintaining strict confidentiality of customer information.
7. Utilizing systems, tools, training, and resources provided to maximize potential.
8. Assisting other departments with various tasks as needed.

Minimum qualifications include:

1. Customer service experience (phone experience preferred).
2. Strong communication skills (verbal and written).
3. Excellent decision-making abilities.
4. Ability to relate well to customers and co-workers in an atmosphere of mutual respect, and respond appropriately to direction and constructive criticism from a supervisor.
5. Regular attendance and punctuality.

Benefits include:

• Employee Stock Option Plan
• Health Insurance
• Employee Recognition Program
• Family-Friendly Atmosphere

Join us and be part of the pride of working at the fastest-growing company in the region!