Customer Experience Specialist

Keyless Entry Remote Inc.; Omaha, Northern (NE, KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid training

Paid time off

401(k) with company match

Modern technology

Supportive workplace

Job summary

Keyless Entry Remote Inc. is seeking a Customer Experience Specialist to deliver exceptional service across phone, email, live chat, text, and social media.

You will help customers identify the right key fob, educate them on products, and resolve issues with empathy while processing orders and coordinating with multiple teams. You will thrive in a supportive, team-oriented environment and contribute to ongoing improvements in the customer experience.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills preferred.
• Comfortable using computers and multiple software systems.

Responsibilities

• Deliver exceptional customer service through phone, email, live chat, text messaging, and social media.
• Help customers identify the correct key fob for their vehicle and provide product guidance.
• Educate customers about our products, services, and ordering process.
• Troubleshoot basic questions regarding programming and compatibility.
• Resolve customer concerns with professionalism and empathy.
• Process orders, returns, exchanges, and warranty requests.
• Collaborate with sales, warehouse, purchasing, and product information teams.
• Look for opportunities to improve the customer experience and build lasting relationships.

Skills

Customer service

Communication

Multitasking

Problem solving

Team player

Tech-savvy

Education

High school diploma or equivalent

Tools

CRM software

Job description

At Keyless Entry Remote Inc. (KERI), we believe customer serviceis much more than answering questions. It is about creatingconfidence, solving problems, and making someone's day a littleeasier.

Since 2011, we have helped over one million customers save moneywith high-quality OEM key fobs while providing the trustedinformation they need to make the right purchasing decisions.

Whether a customer has lost their only key, needs help findingthe correct replacement, or simply wants expert guidance, youwill be the person who helps turn a stressful situation into apositive experience.

If you enjoy helping people, solving problems, learning newskills, and working with a supportive team, we would love to meetyou.

Our Vision

To be a leading distribution and retail network, connectingconsumers to desired products and information.

Our Mission

We enhance the everyday driving experience through:

• Quality, affordable products
• Trusted information
• A company culture that empowers employees to thrive

Everything we do begins with our customers and the people whoserve them.

Why This Position Matters

Our Customer Experience Specialists are the voice of ourcompany.

Every phone call, email, chat, and customer interaction helpsbuild trust in our brand.

You are not simply answering questions.

You are educating customers.

You are solving problems.

You are creating loyal customers who confidently recommendus to their friends and family.

What You Will Do

As a Customer Experience Specialist, you will:

• Deliver exceptional customer service through phone, email,live chat, text messaging, and social media.
• Help customers identify the correct key fob for their vehicle.
• Educate customers about our products, services, and orderingprocess.
• Troubleshoot basic questions regarding programming andcompatibility.
• Resolve customer concerns with professionalism and empathy.
• Process orders, returns, exchanges, and warranty requests.
• Work closely with our sales, warehouse, purchasing, andproduct information teams.
• Look for opportunities to improve the customer experience.
• Build lasting relationships that encourage repeat business.

What Success Looks Like

Successful team members:

• Build trust with every customer
• Listen first and solve problems second
• Communicate clearly and professionally
• Take ownership of customer concerns
• Pay attention to details
• Continuously learn and improve
• Support teammates whenever needed
• Treat every customer with patience, respect, and kindness

Who We Are Looking For

We are looking for someone who naturally enjoys helping others.The ideal candidate is:

• Friendly and positive
• Dependable
• Self-motivated
• Curious and eager to learn
• Detail-oriented
• Organized
• Calm under pressure
• Comfortable using computers and technology
• A team player who enjoys contributing to a positive workplace

If you have ever been described as “the person everyone goes tofor help,” you will likely fit right in.

What You Will Learn

Working at KERI means continuously learning and growing. Youwill become knowledgeable in:

• Automotive key fob technology
• Vehicle compatibility
• E-commerce
• Customer communication
• Technical troubleshooting
• Inventory management
• AI-assisted customer support tools

That is okay. We will teach you everything you need to know.

We are committed to developing our people. Many opportunitiesfor advancement come from within our own team.

As KERI continues to grow, employees have opportunities todevelop careers in:

• Customer Success
• Purchasing
• Marketing
• Operations
• Product Information
• Technology
• Leadership

If you are willing to learn and grow, we will invest in yourfuture.

• Competitive hourly pay
• Paid training
• Paid time off
• Paid holidays
• 401(k) with company match
• Modern technology and tools
• A supportive, family-oriented work environment

Our Culture

Our greatest competitive advantage is not our inventory.

It is our people.

We are committed to building a workplace where employees canthrive professionally and personally.

We believe in:

• Doing the right thing
• Treating people with respect
• Working together
• Continuously improving
• Taking ownership
• Celebrating success
• Helping each other grow

Your ideas matter here.
Your contributions matter here.
Your career matters here.

Our Core Expectations

You will thrive at KERI if you:

• Put customers first
• Show up ready to learn
• Take pride in your work
• Communicate honestly
• Follow through on commitments
• Work well with others
• Look for ways to improve every day

Minimum Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred
• Strong written and verbal communication skills
• Comfortable using computers and multiple software systems
• Ability to multitask in a fast-paced environment
• Strong problem-solving skills
• Ability to work independently and as part of a team

Ready to Join Our Team?

We are not simply hiring someone to answer phones.

We are looking for someone who wants to build relationships,solve problems, grow professionally, and help us continuebuilding one of the most trusted names in automotive key fobs.

If you are excited about helping people and being part of acompany that values integrity, teamwork, innovation, andcontinuous improvement, we would love to hear from you.

We Are The Experts

Unmatched, expert support for ANY keyless remote issue. We've got your back!

Remote & Transponder Key Programming Instructions for over 5,000 vehicles!