Customer Experience Specialist

Feazel Roofing,LLC; New Albany (OH); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

PTO and paid holidays

A team that actually has each other's.

Job summary

Feazel Roofing, LLC in New Albany, OH is seeking a Customer Experience Specialist to be the friendly, organized voice customers count on throughout their roofing project.

You'll serve as the main point of contact from scheduling through completion, answering inquiries with warmth, coordinating with sales, production, and claims, and maintaining accurate CRM records.

Join a growing company focused on outstanding service, with benefits and opportunities to advance.

Qualifications

• 1+ years in customer service or client-facing role.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Calm, solutions-first attitude, even with frustrated customers.
• Construction/home services experience a plus, not required.

Responsibilities

• Serve as main point of contact from scheduling to completion.
• Answer inbound calls and inquiries with warmth and urgency.
• Coordinate with sales, production, and claims teams to keep projects moving and customers informed.
• Provide proactive project updates and manage changes.
• Resolve concerns and elevate issues when needed.
• Maintain accurate CRM records.

Skills

Customer service

Communication

Multitasking

Calm demeanor

Construction experience

Job description

Feazel isn't your average roofing company. We've been taking care of homeowners since 1988, and we're growing fast across Ohio, Michigan, Maryland, Virginia, Tennessee, North and South Carolina. As we grow, we need people who genuinely care about making customers feel heard, informed, and taken care of, from the first phone call to the final nail.

We're hiring a Customer Experience Specialist to be the friendly, organized voice customers count on throughout their roofing project.

What you'll do

• Serve as the main point of contact for customers throughout their project, from scheduling through completion
• Answer inbound calls and respond to customer inquiries with warmth and urgency
• Coordinate with sales, production, and claims teams to keep projects moving and customers informed
• Proactively communicate project updates, delays, or changes before customers have to ask
• Resolve customer concerns and elevate issues when needed
• Maintain accurate records in our CRM

What you bring

• 1+ years in customer service, hospitality, or a client-facing role
• Excellent verbal and written communication skills
• Comfortable multitasking in a fast-paced environment
• A calm, solutions-first attitude, even when a customer is frustrated
• Construction or home services industry experience a plus, but not required

What we offer

• Competitive hourly pay, based on experience
• Health, dental, and vision insurance
• PTO and paid holidays
• A team that actually has each other's backs

If you love people, thrive on solving problems, and want to be part of a company that's changing what roofing looks like, we want to hear from you.

Feazel is an equal-opportunity employer.