Customer Experience Lead: Proactive Project Liaison

Feazel Roofing,LLC; New Albany (OH); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

PTO and paid holidays

A team that actually has each other's.

Job summary

Feazel Roofing, LLC in New Albany, OH is seeking a Customer Experience Specialist to be the friendly, organized voice customers count on throughout their roofing project.

You'll serve as the main point of contact from scheduling through completion, answering inquiries with warmth, coordinating with sales, production, and claims, and maintaining accurate CRM records.

Join a growing company focused on outstanding service, with benefits and opportunities to advance.

Qualifications

• 1+ years in customer service or client-facing role.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Calm, solutions-first attitude, even with frustrated customers.
• Construction/home services experience a plus, not required.

Responsibilities

• Serve as main point of contact from scheduling to completion.
• Answer inbound calls and inquiries with warmth and urgency.
• Coordinate with sales, production, and claims teams to keep projects moving and customers informed.
• Provide proactive project updates and manage changes.
• Resolve concerns and elevate issues when needed.
• Maintain accurate CRM records.

Skills

Customer service

Communication

Multitasking

Calm demeanor

Construction experience

Job description

Feazel Roofing, LLC in New Albany, OH is seeking a Customer Experience Specialist to be the friendly, organized voice customers count on throughout their roofing project.

You'll serve as the main point of contact from scheduling through completion, answering inquiries with warmth, coordinating with sales, production, and claims, and maintaining accurate CRM records.

Join a growing company focused on outstanding service, with benefits and opportunities to advance.