Customer Experience Specialist

City Auto Murfreesboro; Nashville (TN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

PTO after 90 days

Uniforms

Gym membership

Employee discounts

Company events

Job summary

City Auto Murfreesboro is seeking a Customer Experience Specialist in Antioch, TN, to engage guests and educate them about our Outlander models in a calm, modern showroom setting.

You’ll explain advanced technology, coordinate test-drive appointments, and contribute to a positive, team-driven work environment with flexible full- or part-time hours.

Qualifications

• Excellent communication and interpersonal skills are required.
• Interest in automotive technology, sustainability, or clean energy is preferred.
• Ability to explain complex features in simple terms.
• Comfortable in a modern retail showroom setting.
• Positive, team-first attitude is essential.

Responsibilities

• Engage guests in thoughtful conversations and guide them through vehicle features.
• Walk guests through the Outlander and Outlander PHEV, highlighting tech and sustainability.
• Coordinate test-drive appointments with the dealership team.
• Maintain visual excellence in the showroom and store displays.
• Collect customer insights to refine and elevate the overall experience.

Skills

Communication skills

Interpersonal skills

Automotive tech interest

Explain complex features

Showroom experience

Team player

Job description

City Auto Murfreesboro is seeking a Customer Experience Specialist in Antioch, TN, offering full-time or part-time schedules at our new Mitsubishi boutique inside Tanger Outlets Nashville. This role is ideal for curious minds who enjoy teaching, learning, and engaging with people in a calm, modern retail setting. If that sounds like you, keep reading-we'd love to meet you.

WHAT YOU GET: PAY & BENEFITS

This role was built for people who care about innovation, not commissions. You'll earn $15–$18 per hour, based on experience, plus bonus opportunities for setting qualified dealership test-drive appointments and additional bonuses when your referrals result in purchases. There are no quotas, no negotiations, and no traditional sales pressure, just performance incentives that reward great customer experiences. Plus, we offer great benefits, including:

• Health, dental, vision, and life insurance
• A 401(k) with a 4% match
• 120 hours of PTO after just 90 days
• Uniforms
• Gym membership
• Employee discounts on vehicles and services
• Company-sponsored Spartan Races, summer cookouts, holiday events, and appreciation celebrations

CUSTOMER EXPERIENCE SPECIALIST: YOUR ROLE

As a Customer Experience Specialist, you'll spend your day engaging guests in thoughtful conversations, walking them through the Outlander and Outlander PHEV, highlighting advanced technology and sustainability features, answering real questions without pressure, coordinating test-drive appointments with the dealership team, maintaining visual excellence in the showroom, and collecting customer insights that help refine and elevate the overall experience.

WHAT WE NEED FROM YOU

Do you enjoy learning and explaining how advanced technology works? Are you most comfortable in customer-focused, educational conversations? Do you value teamwork, positivity, and professionalism?

If you answered "yes" and can meet the following requirements, we want you as our Customer Experience Specialist!

• Excellent communication and interpersonal skills
• Interest in automotive technology, sustainability, or clean energy
• Ability to explain complex features simply
• Comfortable in a modern retail showroom setting
• Positive, team-first attitude

Preferred candidates bring experience in retail, hospitality, customer service, or brand education. Bonus consideration is given for experience with electric or hybrid vehicles, experience in experiential retail, or strong enthusiasm for future mobility.

YOUR HOURS

This automotive product specialty position follows a retail schedule with hours Monday through Sunday. Both full-time and part-time opportunities are available, and candidates must be flexible for evenings, weekends, and peak shopping hours.

LEARN ABOUT US: CITY AUTO MURFREESBORO

At City Auto Memphis, we've built more than a reputation since 1986. We've built a workplace where people genuinely enjoy coming to work. Our culture is rooted in integrity, respect, and teamwork, creating an environment where employees feel supported, valued, and empowered to do their best work. We prioritize a welcoming, people-first atmosphere that benefits both our team members and the customers they serve. Collaboration and positivity are core to how we operate, and every role plays an important part in our shared success. We show our appreciation through competitive pay, exceptional benefits, complimentary breakfast and lunch on Saturdays, and a true commitment to work-life balance by staying closed on Sundays. When you join City Auto, you're joining a team that invests in your happiness, growth, and long-term success.