Customer Experience Specialist

America's Floor Source; Indianapolis (IN); On-site; USD 32,000 - 44,000; Full time

Job summary

America's Floor Source in Indianapolis, IN is seeking a Customer Service Representative. As the first point of contact, you will handle inquiries, process orders, manage accounts, and coordinate with technicians regarding warranty issues to ensure customer satisfaction.

The role emphasizes strong communication, multitasking, and problem resolution skills in a fast-paced environment. Experience with Microsoft Office is preferred.

Qualifications

• Excellent verbal and written communication skills.
• Proven experience in telephone customer service and problem resolution.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Strong organizational and multitasking skills.

Responsibilities

• Answer customer inquiries via phone, email, and chat in a timely and professional manner.
• Interact with field service technicians, installers, superintendents regarding warranty issues.
• Resolve customer issues and complaints with empathy and efficiency.
• Process customer orders and manage customer accounts.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.

Skills

Verbal communication

Written communication

Phone-based support

Multitasking

Problem solving

Language skills

Tools

Microsoft Word

Microsoft Excel

Job description

America's Floor Source in Indianapolis, IN is seeking a Customer Service Representative. As the first point of contact, you will handle inquiries, process orders, manage accounts, and coordinate with technicians regarding warranty issues to ensure customer satisfaction.

The role emphasizes strong communication, multitasking, and problem resolution skills in a fast-paced environment. Experience with Microsoft Office is preferred.