Customer Experience Specialist

CrossCountry Mortgage; Hoboken (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

CrossCountry Mortgage is looking for a Customer Service Representative in Hoboken, New Jersey. This role involves responding to customer inquiries, resolving service issues, and ensuring outstanding customer experiences. The ideal candidate possesses strong interpersonal and communication skills and has experience in a customer-facing role. Compensation ranges from $60,000 to $80,000 per year, offering a chance to grow in a supportive environment.

Qualifications

• Must possess exemplary interpersonal, communication, and active listening skills.
• Previous work experience in a customer-facing position is preferred.
• High school diploma, G.E.D. or equivalent required.

Responsibilities

• Respond to customer inquiries and service questions.
• Mitigate customer complaints and provide solutions.
• Keep track of customer accounts and update information as necessary.

Skills

Interpersonal skills

Communication skills

Active listening skills

Education

High school graduate or equivalent

Job description

CrossCountry Mortgage is looking for a Customer Service Representative in Hoboken, New Jersey. This role involves responding to customer inquiries, resolving service issues, and ensuring outstanding customer experiences. The ideal candidate possesses strong interpersonal and communication skills and has experience in a customer-facing role. Compensation ranges from $60,000 to $80,000 per year, offering a chance to grow in a supportive environment.