Customer Experience Specialist

Okaloosa-County-Clerk-of-Court; Fort Walton Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Okaloosa County Clerk of Courts is seeking an Administrative Clerk to provide high-quality customer service via phone and digital channels. This role involves precise data entry and applying departmental policies to resolve inquiries and maintain records.

Responsibilities include processing mail, updating forms, assisting with online platforms, and generating notices while upholding confidentiality and accuracy in a fast-paced office environment.

Qualifications

• A High School Diploma or GED with one year of relevant experience.
• Proficiency in oral and written communications.
• Ability to learn and apply departmental policies and procedures.
• Fundamental computer skills for quick data entry.

Responsibilities

• Provide courteous customer service via telephonic and digital channels.
• Enter data accurately and maintain records in case management systems.
• Assist customers with online platforms, forms, and account updates.
• Process incoming mail, log documents, and route to appropriate areas.
• Generate notices and reports according to established policies.
• Maintain reference materials and information databases for internal use.
• Adhere to productivity standards and time management expectations.

Skills

Communication skills

Customer service

Data entry

Office procedures

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Case management systems

Job description

The Okaloosa County Clerk of Courts is seeking an Administrative Clerk to provide high-quality customer service via phone and digital channels. This role involves precise data entry and applying departmental policies to resolve inquiries and maintain records.

Responsibilities include processing mail, updating forms, assisting with online platforms, and generating notices while upholding confidentiality and accuracy in a fast-paced office environment.