Customer Experience Specialist

The TJX Companies, Inc.; Fort Myers (FL); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

Employee assistance program (EAP)

Health benefits eligibility

401(k) plan

Job summary

Marshalls in Fort Myers is hiring a retail associate to deliver a high-quality customer experience. You will engage with customers, follow loss-prevention standards, and help maintain an organized store environment to support the business needs.

The role emphasizes strong communication, multitasking, and flexibility in scheduling. Training is provided, with benefits and growth opportunities within TJX family.

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexibility

Communication

Organization

Multitasking

Adaptability

Teamwork

Retail experience

Job description

Marshalls in Fort Myers is hiring a retail associate to deliver a high-quality customer experience. You will engage with customers, follow loss-prevention standards, and help maintain an organized store environment to support the business needs.

The role emphasizes strong communication, multitasking, and flexibility in scheduling. Training is provided, with benefits and growth opportunities within TJX family.