Customer Experience Specialist

Salud Family Health; Fort Collins (CO); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical PPO Plan

Dental PPO Plan

Vision insurance

Generous vacation accrual

403b Retirement savings plan

Employee Assistance Program

Job summary

A community health organization located in Fort Collins, Colorado, is seeking a Customer Service Associate to create a positive experience for patients. Responsibilities include welcoming patients, managing appointments, and addressing inquiries. Ideal candidates will have a high school diploma or GED, customer service experience in a medical setting, and preferably be bilingual in English and Spanish. This position offers a temporary full-time assignment with a competitive wage and comprehensive benefits.

Qualifications

• Graduation from an accredited high school or GED is required.
• One year of front desk/customer service experience in a medical setting preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Welcome patients and check them in for their appointments.
• Make reminder calls and manage patient complaints.
• Support patients and their families in self-management and behavior change.

Skills

Bilingual English/Spanish

Customer service

Professionalism

Reading comprehension

Communication skills

Education

High school diploma or GED

Tools

MS Office

Electronic health record systems

Job description

A community health organization located in Fort Collins, Colorado, is seeking a Customer Service Associate to create a positive experience for patients. Responsibilities include welcoming patients, managing appointments, and addressing inquiries. Ideal candidates will have a high school diploma or GED, customer service experience in a medical setting, and preferably be bilingual in English and Spanish. This position offers a temporary full-time assignment with a competitive wage and comprehensive benefits.