Customer Experience Specialist

Snyder Company; Florida; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Health insurance

Dental/Vision

401(k) matching

Paid holidays

Birthday pay

Flexible schedule

Training opportunities

Merit-based environment

Job summary

Snyder Company is expanding our Customer Experience team. We are seeking a motivated, goal‑oriented professional who thrives in a fast‑paced environment and is passionate about delivering exceptional service.

In this role you will handle maintenance membership cancellations, de‑escalate customer concerns, and work with trade managers to improve the overall customer experience. You will schedule follow-ups, document interactions, and educate customers throughout their service journey.

Qualifications

• Minimum 1 year of call center or customer service experience.
• Strong communication and organizational skills.
• Familiarity with plumbing, electrical, and HVAC terminology.
• Experience with ServiceTitan is a plus.

Responsibilities

• Handle inbound calls and follow-ups.
• Schedule appointments and manage time effectively.
• Communicate clearly and document customer accounts.
• Educate customers throughout their service journey.
• Work collaboratively with team members and trade managers.

Skills

Call center experience

Communication skills

Organizational skills

Trade terminology familiarity

Tools

ServiceTitan

Job description

Overview

Snyder is expanding our Customer Experience team! We're looking for a motivated, goal-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.

What You'll Do:

This role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.

Benefits Include:

• Guaranteed weekly pay
• Medical, Prescription, Dental, Vision, Group Life, HSA, and 401(k) with company match
• Paid holidays, vacation (after 90 days), and birthday pay
• Flexible schedule and hours
• Ongoing training, development, and growth opportunities
• Fun, friendly, and merit-based work environment

Key Responsibilities:

• Handle inbound calls and follow-ups
• Schedule appointments and manage time effectively
• Communicate clearly and document customer accounts
• Educate customers throughout their service journey
• Work collaboratively with team members and trade managers

Qualifications:

• Minimum 1 year of call center or customer service experience
• Team lead experience preferred
• Familiarity with plumbing, electrical, and HVAC terminology
• Experience with ServiceTitan is a plus
• Strong communication and organizational skills

Compensation:$18–$23/hour, based on experience