Client Experience Associate

6 & FIX; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off / Vacation

Medical, Dental & Vision Insurance

401(k) with Company Match

Job summary

6 & FIX, located in Raleigh, NC, is seeking an Inside Sales Representative for our HVAC division. The role involves preparing repair estimates, supporting field technicians, and maintaining customer interactions. Ideal candidates should have a high school diploma, experience in customer service, and strong communication skills. Offered benefits include paid time off, medical insurance, and a 401(k) plan. Join us in a fast-paced, collaborative environment!

Qualifications

• Prior experience in customer service, inside sales, or dispatching required.
• Experience in the HVAC industry preferred.
• Ability to set realistic expectations and keep customers informed.

Responsibilities

• Prepare and review detailed repair estimates.
• Coordinate and schedule field supervisors for in‑person sales visits.
• Promote and sell maintenance membership plans.

Skills

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Proficiency in Microsoft Office and CRM systems

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

About the Role

6 & Fix is seeking a driven and upbeat Inside Sales Representative to join our HVAC division. This individual plays a key role in supporting our customers and coordinating between departments to ensure a seamless service experience. You’ll thrive in a fast‑paced environment where proactive communication, attention to detail, and a positive attitude are essential.

Key Responsibilities

• Prepare and review detailed repair estimates.
• Support field technicians by assisting with estimate creation and accurate pricing of repair work.
• Communicate clearly with customers regarding estimates, costs, timelines, and next steps, either during or after service calls.
• Debrief each service call, ensuring customer information is accurate (equipment, name, address, contact information, etc.), as well as job summary.
• Perform daily follow‑ups on open estimates and sales opportunities.
• Identify required OEM parts and/or for custom pricing for repairs needed or parts‑only jobs.
• Answer inbound residential and commercial calls promptly (within 3 rings) and ensure calls are handled professionally and accurately.
• Coordinate and schedule field supervisors for in‑person sales visits and technical lead calls.
• Proactively identify, communicate, and close sales opportunities with customers.
• Promote and sell maintenance membership plans to enhance customer value and company revenue.
• Maintain detailed records of customer interactions, estimates, and follow‑up communications in Service Titan.
• Contribute to continuous improvement by participating in sales meetings, product training, and skill development activities.

Schedule & Work Environment

• 5‑day rotation shift, which will include remote weekend schedules.
• Fast‑paced, collaborative environment with strong support from leadership and peers.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, inside sales, or dispatching required.
• Experience in the HVAC industry or related trades preferred.
• Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.
• Ability to set realistic expectations and keep customers informed of schedules, pricing, and timelines.
• Excellent organizational and multitasking abilities in a fast‑paced environment.
• Proficiency in using computers, including Microsoft Office, CRM systems, and web‑based tools.
• Familiarity with the company’s service area or the ability to read and interpret maps effectively.

Benefits

• Paid Time Off / Vacation
• Medical, Dental & Vision Insurance
• Supplemental Coverages
• 401(k) with Company Match
• Paid Holidays