Customer Experience Specialist

Snyder-Company; Florida; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Guaranteed weekly pay

Medical, Prescription, Dental, Vision,

HSA, and 401(k) with company match

Paid holidays, vacation (after 90 days

birthday pay

Flexible schedule and hours

Ongoing training, development, and增长

Fun, friendly, and merit-based work环境

Job summary

Snyder-Company is expanding its Customer Experience team in Florida, seeking a motivated professional to deliver exceptional service in a fast-paced environment. Key duties include handling maintenance membership cancellations, de-escalating concerns, scheduling, educating customers through their service journey, and collaborating with trade managers to improve the overall experience.

Eligible candidates bring call center experience and strong communication, with growth opportunities and a

Qualifications

• Minimum 1 year of call center or customer service experience.
• Team lead experience preferred.
• Familiarity with plumbing, electrical, and HVAC terminology.
• Experience with ServiceTitan is a plus.
• Strong communication and organizational skills.

Responsibilities

• Handle inbound calls and follow-ups.
• Schedule appointments and manage time effectively.
• Communicate clearly and document customer accounts.
• Educate customers throughout their service journey.
• Work collaboratively with team members and trade managers.

Skills

Call center experience

Customer service

Team lead experience

Communication skills

Organizational skills

Tools

ServiceTitan

Job description

Overview

Snyder is expanding our Customer Experience team! We're looking for a motivated, goal-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.

What You'll Do:

This role focuses on handling maintenance membership cancellations, de-escalating customer concerns, and collaborating with trade managers to enhance the overall customer experience.

Benefits Include:

• Guaranteed weekly pay
• Medical, Prescription, Dental, Vision, Group Life, HSA, and 401(k) with company match
• Paid holidays, vacation (after 90 days), and birthday pay
• Flexible schedule and hours
• Ongoing training, development, and growth opportunities
• Fun, friendly, and merit-based work environment

Key Responsibilities:

• Handle inbound calls and follow-ups
• Schedule appointments and manage time effectively
• Communicate clearly and document customer accounts
• Educate customers throughout their service journey
• Work collaboratively with team members and trade managers

Qualifications:

• Minimum 1 year of call center or customer service experience
• Team lead experience preferred
• Familiarity with plumbing, electrical, and HVAC terminology
• Experience with ServiceTitan is a plus
• Strong communication and organizational skills

Compensation:$18–$23/hour, based on experience