Customer Experience Specialist

Exchange; Columbia (SC); On-site; USD 23,000 - 34,000; Part time

Job summary

Talentify in Columbia, SC is seeking a customer-focused retail associate to deliver an outstanding shopping experience. You will assess customer needs, offer alternative options, and close sales with accuracy.

This role requires 21+ and ability to pass random drug testing, flexible scheduling, and high school diploma plus retail experience. You will handle POS transactions, maintain displays, and promote the Military Star card to boost loyalty.

Qualifications

• High school diploma or equivalent.
• Retail experience.
• Willingness and potential for additional responsibility.
• Flexible work schedule.

Responsibilities

• Provides high level of customer satisfaction through excellent service.
• Greet and assess customer needs, suggest alternatives and resolve solutions.
• Operates cash register and processes sales transactions with accuracy.
• Maintains safety, security, and storage/display procedures; keeps documentation up to date.
• Promotes Military Star credit card to drive sales and loyalty.
• Performs other duties as assigned.

Skills

Retail experience

Education

High school diploma or equivalent

Job description

Job Description

Creates an exceptional shopping experience by demonstrating specialty product knowledge, assessing customers' needs by actively listening, and providing solutions to maximize customer satisfaction and loyalty.

Job Grade

2

Job Tier

1

Career Area

Retail Operations

Supervisor

No

Job Qualifications

Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

FLEXIBLE WORK SCHEDULE. APPLICANT MUST BE ATLEAST 21 YEARS OF AGE AND AGREE TO RANDOM DRUG TESTING.

Salary Minimum

$17.25

Salary Maximum

$25.72

Major Duties

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment.
Operates a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Provides specialty product knowledge and superior sales skills to serve the customer. Builds an engaging and productive trust relationship with the customer in order to deliver a personalized shopping experience.
Maintains program compliance with regards to safety/security/service procedures in all aspects of recordkeeping, inventory, storage/display, and sales.
Maintains documentation requirements for specialized area (such as license, registration, stamps, etc.)
Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.
Performs other duties as assigned.

Job Type

Hourly

Number of Positions Remaining

1