Customer Experience Specialist

RXinsider LTD.; Cary, Northern (NC, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Accreditation Commission for Health Care (ACHC) is seeking an Account Advisor to support and advance the accreditation process for all programs. You will educate customers about ACHC capabilities to foster loyalty and long-term relationships.

The role emphasizes exceptional interpersonal communication and high-level customer service, with a hybrid on-site/remote work arrangement in Cary, NC and a base salary plus bonus.

Qualifications

• Minimum two-year Associate's Degree (Bachelor's preferred) in a business-related field with three years of relevant work experience; or a high school education with five years of relevant business experience.
• Prior Customer Service experience required with proven success in building and maintaining positive relationships.
• Experience with computer systems; proficient use of database and other office system programs; proficiency in Microsoft Office applications.
• Strong oral and written communication skills; attention to detail and organizational skills.

Responsibilities

• Provides Customer Service support to all clients from first inquiry through all phases of the accreditation process for all programs.
• Processes accreditation documents through all phases within established time frames and policies.
• Scores data collection documents and develops clear, concise summaries with recommendations to customers.
• Reads and understands all program standards and accreditation policies and procedures.
• Reviews and recommends changes to department policies to maintain integrity of processes.
• Revises policies and control documents as assigned.

Skills

Communication

Attention to detail

Organizational skills

Education

Associate degree in business

Bachelor's degree preferred

High school diploma with 5 years experience

Tools

Microsoft Office

Database systems

Job description

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.

Responsibilities include:

• Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
• Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
• Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
• Reads and understands all program standards and accreditation policies and procedures.
• Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
• Revises policies and control documents, as assigned.

Job Requirements:

• Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
• Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
• Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
• Strong oral and written communication skills a must, as are attention to detail and organizational skills.

This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.