Customer Experience Specialist

Accreditation Commission for Health Care (ACHC); Cary (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

100% paid medical, dental, and vision

Job summary

ACHC in Cary, NC is seeking a personable Account Advisor to support and accomplish the accreditation process for all programs. You will educate customers on ACHC capabilities to build strong relationships and promote retention and loyalty.

The role requires strong interpersonal skills, excellent communication, and attention to detail. Hybrid remote-working privileges are available; base salary plus bonus is offered along with comprehensive benefits.

Qualifications

• Associates degree (Bachelor's preferred) in business with 3+ years of relevant experience.
• Prior customer service experience with demonstrated relationship-building skills.
• Familiarity with databases and Microsoft Office applications.

Responsibilities

• Provide customer service from first inquiry through all accreditation phases.
• Process accreditation documents within defined timeframes.
• Summarize findings and provide recommendations to customers.
• Review program standards and policies; propose updates.
• Revise department documents to maintain process integrity.

Skills

Customer service

Interpersonal skills

Communication

Relationship building

Education

Associate degree

Bachelor's degree preferred

Tools

Microsoft Office

Database systems

Job description

ACHC is currently recruiting a personable and energetic Account Advisor to perform the associated duties which support and accomplish the accreditation process for all accreditation programs. This person will educate customers on the flexibility and capabilities of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of customer service that ACHC is known for and expects.

Responsibilities include:

• Provides Customer Service support to all clients from first point of inquiry through all phases of the accreditation process for all programs.
• Processes accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
• Scores data collection documents and develops clear, concise summary of findings, including appropriate recommendations to customers.
• Reads and understands all program standards and accreditation policies and procedures.
• Reviews and recommends changes to department policies and associated control documents to maintain the integrity of departmental processes.
• Revises policies and control documents, as assigned.

Job Requirements:

• Minimum two-year Associates Degree (Bachelors preferred) in a business related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of relevant work experience in a business setting.
• Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
• Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications.
• Strong oral and written communication skills a must, as are attention to detail and organizational skills.

This position is located in Cary, NC with hybrid remote-working privileges. Compensation includes base salary + bonus.

At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty, and quite simply, excellence. Our industry mindset coupled with our small-size atmosphere affords us the ability to provide a competitive salary along with 100% paid Medical, Dental, and Vision benefits for individuals. If you’re a goal-oriented individual who would like to experience the ACHC difference, we’d love to have you join our team.

Accreditation Commission for Health Care is an Equal Opportunity Employer.