Customer Experience Specialist

Dutuc; Boston (MA); In loco; USD 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Professional development opportunities

Supportive team environment

Career advancement opportunities

Hands-on customer service experience

Competitive compensation

Descrizione del lavoro

Dutuc in Boston is seeking a Customer Service Agent to engage with customers, answer inquiries, and resolve issues. You will provide accurate product information, follow up on requests, and maintain organized records to ensure a smooth customer experience.

This role emphasizes clear communication, patience, and a customer-first approach. The team offers paid training, professional development, and opportunities for career advancement in a supportive environment, with a focus on delivering

Competenze

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Customer-focused and approachable personality.
• Good problem-solving and organizational skills.
• Ability to work independently and as part of a team.
• Comfortable interacting with customers in person and by phone.
• Previous customer service, retail, or sales experience is helpful but not required.

Mansioni

• Assist customers with questions, requests, and service needs.
• Provide accurate information about products, services, and promotions.
• Resolve routine customer concerns professionally.
• Follow up on customer requests and outstanding issues.
• Maintain organized records of customer interactions.
• Identify customer needs and coordinate appropriate assistance.
• Collect customer feedback and communicate it to the team.
• Support customer satisfaction and retention initiatives.
• Participate in customer-facing promotional activities when needed.
• Maintain a positive and professional customer experience.

Conoscenze

Strong communication

Written communication

Customer-focused

Problem-solving

Organizational skills

Teamwork

Independent work

In-person & phone communication

Formazione

High school diploma or equivalent

Descrizione del lavoro

Dutuc in Boston is seeking a Customer Service Agent to engage with customers, answer inquiries, and resolve issues. You will provide accurate product information, follow up on requests, and maintain organized records to ensure a smooth customer experience.

This role emphasizes clear communication, patience, and a customer-first approach. The team offers paid training, professional development, and opportunities for career advancement in a supportive environment, with a focus on delivering