Customer Experience Specialist

2 At Group; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Avalonvi is seeking a personable and motivated Customer Service Representative to assist customers, answer questions, and build positive relationships in a collaborative team setting.

The role emphasizes effective communication, problem-solving, and delivering friendly, professional service in person at our physical locations.

Ideal for someone who enjoys helping people and developing customer service and business skills while contributing to a supportive team.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and team-oriented.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Listen to customer needs and provide appropriate recommendations.
• Assist with routine customer requests and concerns.
• Support customer follow-ups and satisfaction initiatives.
• Identify opportunities to introduce customers to relevant products or services.
• Assist with customer acquisition and retention activities.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Collaborate with colleagues to meet service and performance goals.
• Participate in ongoing training and professional development.

Skills

Communication skills

Interpersonal skills

Customer-focused attitude

Listening skills

Problem-solving

Organizational skills

Reliability & adaptability

Team-oriented

Education

High school diploma or equivalent

Job description

Avalonvi is seeking a personable and motivated Customer Service Representative to assist customers, answer questions, and build positive relationships in a collaborative team setting.

The role emphasizes effective communication, problem-solving, and delivering friendly, professional service in person at our physical locations.

Ideal for someone who enjoys helping people and developing customer service and business skills while contributing to a supportive team.