Customer Experience & Solutions Specialist

FARMERS BANK & TRUST COMPANY OF MAGNOLIA; Texarkana (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

FARMERS BANK & TRUST COMPANY OF MAGNOLIA in Texarkana, TX is seeking a customer service representative for a contact center. You will provide information about accounts, products and services, resolve customer issues, support operations, and operate the bank’s switchboard.

Duties include handling high volumes of inbound inquiries by phone, email, or self-service, verifying customer identity, documenting issues and resolutions, and escalating complex problems.

Qualifications

• Education: Equivalent to four years high school or GED.
• Experience: 7 to 11 months related experience and/or training.
• Prefer, not required: Bilingual ability.

Responsibilities

• Provides product support for customer inquiries received via telephone, internet, instant message, email, fax or self-service systems.
• Answers high volume of inbound calls and maintains a response rate in accordance with established standards.
• Assesses nature of question or issue and resolves in a timely manner. Questions and issues vary depending on the product supported.
• Provides solutions and/or alternatives.
• Performs maintenance for existing accounts.
• Assists customers in validating accuracy of account data.

Skills

Customer service

Call center

Communication

Bilingual ability

Education

High school diploma or GED

Tools

Switchboard console

Contact center database

Job description

FARMERS BANK & TRUST COMPANY OF MAGNOLIA in Texarkana, TX is seeking a customer service representative for a contact center. You will provide information about accounts, products and services, resolve customer issues, support operations, and operate the bank’s switchboard.

Duties include handling high volumes of inbound inquiries by phone, email, or self-service, verifying customer identity, documenting issues and resolutions, and escalating complex problems.