Customer-Experience Software Engineer (SDE) - Remote

Zinier; Palo Alto (CA); Remote; MXN 600,000 - 900,000; Full time

Job summary

Zinier is seeking a Software Development Engineer to join our global 24/7 Support Engineering team. You will provide high-impact technical support across the Zinier platform, collaborating with product and engineering to resolve complex customer issues.

You should have hands-on JavaScript development, experience with REST APIs and SQL, and comfort with debugging, documentation, and customer communication. The role is remote and aligned with global hours; weekend shifts may be required.

Qualifications

• Bachelor's degree in a relevant field.
• Strong hands-on JavaScript, HTML, CSS debugging.
• Experience with REST APIs and SQL.
• Familiarity with CRM/ticketing tools (Jira, Salesforce).
• Excellent written and verbal communication with a customer-focused mindset.

Responsibilities

• Monitor and respond to customer issues within defined SLAs.
• Diagnose technical issues, API failures, and data discrepancies.
• Investigate logs and JSON payloads to isolate faulty logic.
• Coordinate with internal teams for deployments and escalations.
• Contribute to knowledge base updates and AI initiatives to improve support.
• Participate in on-call rotations and weekend support as needed.

Skills

JavaScript

JSON

HTML

CSS

REST APIs

SQL

Communication

Analytical thinking

Customer focus

Willingness to work shifts

Education

Bachelor's degree in a relevant field

Tools

Jira

Salesforce

CRM

Job description

Zinier is seeking a Software Development Engineer to join our global 24/7 Support Engineering team. You will provide high-impact technical support across the Zinier platform, collaborating with product and engineering to resolve complex customer issues.

You should have hands-on JavaScript development, experience with REST APIs and SQL, and comfort with debugging, documentation, and customer communication. The role is remote and aligned with global hours; weekend shifts may be required.