Customer Experience & Sales Coordinator

Aire Serv; Jacksonville (IL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Performance-Based Spiffs

Job summary

Aire Serv in Jacksonville, IL is seeking a Customer Experience & Sales Coordinator who will own the customer journey from lead to completed job. This on-site role drives revenue by converting leads, coordinating scheduling, and ensuring flawless handoffs between sales and installation teams.

You will manage CRM entries (ServiceTitan), respond quickly to inquiries, and maintain proactive follow-ups to keep the schedule full.

Qualifications

• Experience with CRM systems and ServiceTitan preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities with urgency.
• Customer service or inside sales experience.

Responsibilities

• Respond to incoming leads quickly and convert them into scheduled appointments.
• Manage and organize all open opportunities in our CRM (ServiceTitan).
• Assign and schedule leads based on availability and priority.
• Ensure no lead or opportunity gets missed.
• Follow up on unsold estimates and stalled opportunities.
• Re-engage past leads and help recover lost business.
• Support outbound efforts to keep the schedule full.
• Maintain consistent communication to move customers toward decisions.
• Act as the main point of contact between customers, sales, and install teams.
• Confirm appointments and set clear expectations for customers.
• Support sold-job communication and ensure smooth handoffs.
• Resolve questions and keep customers informed every step of the way.
• Keep accurate notes, job details, and communication in CRM.
• Track pipeline activity, follow-ups, and appointment status.
• Identify breakdowns and fix them before they become problems.
• Work closely with leadership to improve systems and results.

Skills

CRM experience

Customer service

Organized

Communication

Multi-tasking

Tools

ServiceTitan

CRM system

Job description

Aire Serv is Hiring: Customer Experience & Sales Coordinator

Location: Jacksonville, IL
Schedule: Full-Time (On-Site)
Pay: $18–$25/hour (based on experience and performance)

This Role Drives Growth — Not Just Tasks

We are not hiring for a basic office position.

This role is the engine behind our sales process—owning the customer experience from the moment a job is sold through completion and making sure every opportunity is captured, followed up, and executed.

You will play a direct role in how much business we close, how smoothly jobs run, and how customers experience our company.

If you like staying busy, solving problems, and being the person that keeps everything moving—this is where you belong.

What You’ll Own

Respond to incoming leads quickly and convert them into scheduled appointments

Manage and organize all open opportunities in our CRM (ServiceTitan)

Assign and schedule leads based on availability and priority

Ensure no lead or opportunity gets missed

Follow-Up That Drives Revenue

Follow up on unsold estimates and stalled opportunities

Re-engage past leads and help recover lost business

Support outbound efforts to keep the schedule full

Maintain consistent communication to move customers toward decisions

Customer Experience & Coordination

Act as the main point of contact between customers, sales, and install teams

Confirm appointments and set clear expectations for customers

Support sold-job communication and ensure smooth handoffs

Resolve questions and keep customers informed every step of the way

Operational Execution

Keep accurate notes, job details, and communication in CRM

Track pipeline activity, follow-ups, and appointment status

Identify breakdowns and fix them before they become problems

Work closely with leadership to improve systems and results

What It Takes to Win in This Role

You move fast and don’t let things sit

You stay organized even when things get busy

You communicate clearly and confidently with customers

You take ownership instead of waiting for direction

You can manage multiple priorities without dropping the ball

You care about doing things right and seeing results

Experience That Fits This Role

Customer service, inside sales, dispatch, or coordination experience

Experience working in a CRM or scheduling system

ServiceTitan experience is a strong plus

Home service (HVAC, plumbing, electrical) experience is a plus

Who This Is NOT For

Someone looking for a slow-paced or repetitive office job

Someone who avoids phone communication or customer interaction

Someone who struggles with urgency or follow-through

Someone who needs constant direction instead of taking initiative

What You’ll Get

Paid Time Off

Performance-Based Spiffs

The Opportunity

This is a critical role in a growing company.

If you perform well, there is opportunity to grow into leadership, operations, or sales-focused roles as we continue to scale.

We’re building a strong team—and we’re looking for someone who wants to be part of that.