Customer Experience & Sales Champion (Onsite Denver)

Sierra Forest Products; Denver (CO); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Family benefits

Tuition reimbursement

Job summary

Sierra Forest Products in Denver, CO is seeking a Customer Experience Representative to support sales, drive customer satisfaction, and grow an existing account base. This full-time, onsite role focuses on handling inbound inquiries, processing orders, resolving issues, and collaborating with logistics, warehousing, and purchasing to ensure smooth operations.

You will become a brand ambassador with product knowledge, deliver outstanding service, and build relationships with vendors and customers

Qualifications

• Experience in sales and/or the building products industry.
• Ability to work in a fast paced, team driven environment.
• Proven experience in sales and/or customer-facing roles.

Responsibilities

• Deliver exceptional and quality customer service to existing customers and clients.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders.
• Resolve order-related issues (delays, credits, and returns).
• Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
• Actively sell and grow an existing account base.
• Become a brand ambassador with a comprehensive knowledge of our products and specifications.
• Provide overall sales support to the outside sales team.
• Build and maintain relationships with vendors, suppliers, and other stakeholders to ensure seamless coordination and collaboration in support of fleet operations.
• Continuous Improvement: Identify opportunities for process improvements and implement initiatives to enhance the overall effectiveness and efficiency of fleet operations.

Skills

Customer service

Sales

Relationship building

Problem solving

Job description

Sierra Forest Products in Denver, CO is seeking a Customer Experience Representative to support sales, drive customer satisfaction, and grow an existing account base. This full-time, onsite role focuses on handling inbound inquiries, processing orders, resolving issues, and collaborating with logistics, warehousing, and purchasing to ensure smooth operations.

You will become a brand ambassador with product knowledge, deliver outstanding service, and build relationships with vendors and customers