Customer Experience Representative

Sierra Forest Products Inc.; Salt Lake City (UT); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive family benefits

Tuition reimbursement

Job summary

Sierra Forest Products Inc. is seeking a Customer Experience Representative in Salt Lake City to enhance customer satisfaction and support sales. Responsibilities include managing customer inquiries, processing orders, and collaborating with teams to ensure operational success.

The ideal candidate will have sales experience, be driven and energetic, and have a passion for relationship building. Competitive pay and comprehensive benefits are offered.

Qualifications

• Proven experience in sales and/or the building products industry.
• Ability to resolve problems and conflicts as they occur.
• Driven, positive and energetic individual.

Responsibilities

• Deliver exceptional and quality customer service to existing customers.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders.
• Collaborate with cross‑function teams to ensure operational success.
• Actively sell and grow an existing account base.

Skills

Sales experience

Customer service

Problem-solving

Relationship building

Team player

Job description

Who we are

At Sierra Forest Products, we’re more than a leading North American distributor of specialty wood products— we’re a team committed to professionalism, care, and creating spaces that enhance lives and the health of the planet. Founded on the principles of integrity and belonging, we’ve built an organization where your contributions truly matter.

Position

Customer Experience

Location

Salt Lake City

Compensation

$55,000 - $65,000

Employment Type

Full-time, Onsite

Vacancy

This posting is for an existing, currently open position.

Deliver the Difference with us

As a Customer Experience Representative for Sierra Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.

The Customer Experience Representative’s responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.

Your Role & Impact

• Deliver exceptional and quality customer service to existing customers and clients.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders.
• Resolve order-related issues (delays, credits, and returns).
• Collaborate with cross‑function teams (logistics, warehouse, and purchasing) to ensure overall operational success.
• Actively sell and grow an existing account base.
• Become a brand ambassador with a comprehensive knowledge of our products and specifications.
• Provide overall sales support to the outside sales team.
• Build and maintain relationships with vendors, suppliers, and other stakeholders to ensure seamless coordination and collaboration in support of fleet operations.
• Continuous Improvement: Identify opportunities for process improvements and implement initiatives to enhance the overall effectiveness and efficiency of fleet operations.

What Makes You Stand Out

• Driven, positive and energetic individual.
• Ability to resolve problems and conflicts as they occur.
• Proven experience in sales and/or the building products industry.
• Passion for relationship building.
• Ability to work in a fast‑paced, team‑driven environment.
• Hard working and entrepreneurial.

Why Join Sierra Forest Products?

• People First Culture: We stand proudly for our people, supporting success through career advancement, continuous learning, and a collaborative environment.
• Competitive Rewards: Enjoy competitive pay, comprehensive family benefits, tuition reimbursement, and programs designed to support not only you but your family as well.
• Growth & Innovation: Join a company that champions innovation and sustainability—where your ideas drive progress and help shape the future.
• Purpose-Driven Work: Our mission is simple: Deliver the Difference to our customers when they need it, by people who know and care. Every role here makes a real impact on our customers and local communities.

AI Usage & Disclosure

This recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, or selecting candidates.