Customer Experience Rockstar: Front Desk & Fleet Support

Socket.dev; Glen Burnie (MD); On-site; USD 28,000 - 41,000; Full time

Job summary

DriveWhip in the Washington, DC area is seeking a Customer Experience Rockstar to greet drivers, handle bookings, and resolve rental issues. You will work closely with our service team to ensure a stress-free rental experience and keep the fleet ready for rideshare drivers.

Ideal candidates are 21+ with strong communication and organizational skills, able to adapt in a fast-paced startup, and comfortable with flexible hours including evenings and weekends. Glen Burnie, MD is the location.

Qualifications

• Strong organizational and multitasking abilities are required.
• Excellent written and verbal communication and relationship-building skills.
• Detail-oriented with accuracy in handling documents.
• Proficiency with Microsoft Office or Google Suite.
• High school diploma or GED is required; admin/logistics experience is a plus.

Responsibilities

• Assist rideshare drivers in selecting the right vehicle.
• Maintain and manage fleet to keep cars road-ready.
• Troubleshoot driver issues and provide quick resolutions.
• Support a fast-paced startup atmosphere with a focus on customer experience.

Skills

Organizational skills

Time management

Multitasking

Communication skills

Relationship building

Detail-oriented

Microsoft Office

Google Suite

Customer service

Flexible schedule

Education

High school diploma or GED

Tools

Microsoft Office

Google Suite

Job description

DriveWhip in the Washington, DC area is seeking a Customer Experience Rockstar to greet drivers, handle bookings, and resolve rental issues. You will work closely with our service team to ensure a stress-free rental experience and keep the fleet ready for rideshare drivers.

Ideal candidates are 21+ with strong communication and organizational skills, able to adapt in a fast-paced startup, and comfortable with flexible hours including evenings and weekends. Glen Burnie, MD is the location.