Customer Experience & Retention Specialist

Stacey Allen - State Farm Agent; Anchorage (AK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Stacey Allen - State Farm Agent in Anchorage, Alaska is looking for a Customer Relations Representative to generate exceptional customer experiences that bolster the agency's growth. This role demands attention to detail and a commitment to helping customers while handling inquiries and coordinating with team members.

Successful candidates will possess strong communication, problem-solving skills, and have a preference for customer service experience. Key benefits include health insurance, a simple IRA, and opportunities for advancement.

Qualifications

• Proven communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Calmness under stress

Job description

Stacey Allen - State Farm Agent in Anchorage, Alaska is looking for a Customer Relations Representative to generate exceptional customer experiences that bolster the agency's growth. This role demands attention to detail and a commitment to helping customers while handling inquiries and coordinating with team members.

Successful candidates will possess strong communication, problem-solving skills, and have a preference for customer service experience. Key benefits include health insurance, a simple IRA, and opportunities for advancement.