Service Technician II

Service Experts LLC; Beavercreek (OH); On-site; USD 52,200 - 66,500; Full time

Benefits offered by this job

Competitive pay with incentives

Paid time off

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Training opportunities

Job summary

Service Experts Heating & Air Conditioning is seeking a Service Technician II in Beavercreek, OH to diagnose and service residential and light commercial HVAC equipment. You will communicate with customers, resolve issues, and promote services while performing maintenance and parts delivery with accuracy.

The role requires 2+ years HVAC experience, EPA/safety certifications, and the ability to read wiring diagrams. A valid driver's license and physical ability to lift up to 75 lbs are expected.

Qualifications

• High school diploma or GED; EPA and safety certifications required.
• Must possess all valid licensing or certification as required by local laws for the area.
• HVAC experience: 2+ years with technical training.
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct systems.
• Able to lift up to 75 pounds and work in various environments.

Responsibilities

• Performs diagnostic and service work on residential and light commercial HVAC equipment.
• Communicates with customers to answer questions and resolve issues.
• Diagnoses and services heating, air conditioning, ventilation and refrigeration equipment and accessories.
• Inspects equipment and performs diagnostics to prevent breakdowns.
• Completes maintenance, delivers/removes parts, and records information on a handheld device.

Skills

HVAC service

Electrical troubleshooting

Reading wiring diagrams

Customer service

Time management

Education

High School Diploma/GED

Tools

HVAC diagnostic tools

Multimeter

Manifold gauge set

Refrigerant recovery equipment

Job description

## Service Technician IIApplylocations: Beavercreek, Ohiotime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R101004Welcome!Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.**Location Address**: 799 Space Dr, Beavercreek, OH 45434**Pay:** Hourly Rate plus incentives**Key Responsibilities:*** Works under general supervision to perform residential and/or light commercial service and maintenance calls* Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner* Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner* Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks* Completes routine maintenance and equipment cleaning as needed or required* Responsible for delivery and removal of parts and equipment needed to complete service work* Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.* Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability* Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction* Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.* Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for* Represents the company professionally, honestly, and ethically in all business matters and activities* Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed* Performs similar/other duties as needed or assigned* Regular, reliable attendance**Desired Skills and Qualifications:*** High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification required* Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area* EPA and safety certifications required* Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories* Proficient mechanical aptitude and the ability to operate all necessary tools and equipment* Proficient and able to operate all necessary tools and equipment to perform various service projects* Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment* Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with little to no supervision* Proficient and able to install a basic duct fitting* Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision* Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns* Effective and efficient time-management and organizational skills* Valid driver’s license with acceptable driving record* Available to work flexible hours and on-call shifts as needed* Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.* Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas* Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt* Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception* Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds**What Do We Offer You as a Service Experts Employee?**Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.* Competitive Pay, including incentive opportunities for many positions* Paid Time Off and Company Holiday Pay* Medical /Dental /Vision Insurance programs* 401(k) Retirement Savings Plan with company matching contributions* Life Insurance, for you and options you can elect for your family* Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work* Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs* World Class Training opportunities through our Experts University* Career Development opportunities**Annual Compensation Range:** $52,200.00 - $66,500.00Minimum Experience: 2+ Years Minimum Education: High School Diploma/GED*Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.**The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.**Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]*