Terminal Manager

Paycom - ATS; Strongsville (OH); On-site; USD 80,000 - 90,000; Full time

Job summary

Ace Cleveland is seeking a Terminal Manager to lead all branch functions including personnel, operations, and profitability. You will oversee agency processes, scheduling, compliance, and maintenance while driving customer satisfaction and operational efficiency.

The role requires hands-on leadership across departments, reviewing financial performance, and ensuring smooth daily operations with a focus on risk management and quality control.

Qualifications

• Bachelor’s degree or equivalent work experience.
• At least 7 years of related experience.
• Ability to foster teamwork.
• Decision-making and management skills are a must.
• Project management skills.
• Ability to multi-task and prioritize.

Responsibilities

• Lead contact and approver for Residential Sales and Commercial Sales; primary rates/approvals.
• Review financial statements for gross profit, labor spend, and performance.
• Monitor capacity, equipment status, and quality scores.
• Run branch administrative functions: facilities, scheduling, compliance, development, maintenance.
• Handle service escalations and OA/DA bookings for the branch.
• Be POC for Ace Revenue on billing issues; manage escalations with QA.
• Approve branch expenses via OnBase.
• Staffing, meetings, and contributing to product marketing strategy.
• Perform other duties as assigned.

Skills

Leadership

Project management

Decision-making

Teamwork

Multi-tasking

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office

Microsoft Teams

Job description

Job Details

Job Location: Ace Cleveland - Strongsville, OH 44149, Position Type: Full Time, Salary Range: $80,000.00 - $90,000.00, Job Shift: Day.

Position Summary

Terminal Manager requires effective management of the various agency functions through hands-on involvement in all departments including: All agency personnel, document processing, operations, warehouse, recruiting, agency fleet, maintenance, compliance and overall profitability. Your management objective is absolute customer satisfaction while at the same time driving profitability and producing gross profit through efficiency and honesty and providing a pleasurable place to work for our fellow employees. The Terminal Manager is responsible for all daily functions of the facility and sets the tone with positive leadership and a can-do attitude.

Essential Duties and Functions

To perform this job successfully, the individual occupying this position must be able to perform essential job functions set forth below with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or abilities required.

• Lead contact and approver for Residential Sales and Commercial Sales
  • Be their primary contact on rates, exceptions, approvals, etc.
  • Work with Commercial sales on scope, approvals, rates, etc.
  • Participate in the monthly Retail Sales Meetings
  • Engage with branch and corporate leadership on overall process for Retail sales team
  • Approve Retail Sales Appointments and ensure they get to payroll on time.
• Review financial statements as it pertains to the operation
  • To include but not limited to: Gross profit, Pack ratios, Hourly labor spend, etc.
• Follow in real time open capacity, equipment status and quality scores.
• Work to understand and participate in OA/DA requirements and appointment setting
• Run the administrative functions of the branch
  • Facilities
  • Scheduling
  • Compliance
  • Development
  • Maintenance
• Service escalations
  • All OA/DA bookings serviced by branch
  • POC for other Atlas Agents and fulfilling their needs
• Review and be POC for Ace Revenue on billing issues, escalations, etc.
• Claims escalations and review
  • With support from QCD
• Branch Expense Approval via OnBase

Other Duties and Responsibilities

This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and it is not intended to be all-inclusive.

• Determine staffing requirements and work with HR to interview, hire and train new employees.
• Attend meetings as necessary.
• Assist in the development and implementation of product marketing strategies.
• Other duties as assigned.

Technology Skills

• Proficient in Microsoft Office Suite products, including Word, Excel, PowerPoint, and outlook.
• Competent with Microsoft Teams.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree or equivalent work experience
• At least 7 years of related experience
• Ability to foster teamwork
• Decision-making and management skills are a must
• Project management skills
• Ability to multi-task and prioritize.

Work Environment and Physical Requirements

• Assures that safety regulations are followed at all times
• Follows policies and procedures including infection control, universal pre-cautions and exposure control plans when performing daily tasks.
• Reports hazardous conditions, accidents, and incidents to the immediate supervisor
• Must be able to lift up to 15 lbs.
• Requires standing, walking, bending, kneeling, stooping, and crouching in the office setting.
• Could have exposure to heat, cold, dust, noise, or chemicals in the office setting.
• Occasional travel will be required.

Qualifications: 2024 Bonus Plan Performance Measures

• 100% or greater of Budgeted NPBT $20,000.00
• 90.0% - 99.9% of Budgeted NPBT $15,000.00
• 80.0% - 89.99% of Budgeted NPBT $10,000.00