Customer Experience Representative - Naples

National Car Rental; Naples (FL); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Employee discount

Retirement plan 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Descripción de la vacante

National Car Rental in Naples, FL is hiring a Customer Experience Representative (CXR) to deliver friendly, efficient service and drive add-on sales. The role supports the rental process from inquiry to return, ensuring a smooth customer experience at Naples Airport.

The position offers a starting pay rate of $19 per hour, with a benefits package including paid time off, health and life insurance, retirement plan with 401k, and employee discounts.

Formación

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED.
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the last 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years (DUI/DWI).

Responsabilidades

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features and services.
• Suggest optional protection products, upgrades, fuel options and other equipment.
• Offer directions and local information to customers.
• Handle reservations, rate quotes, and general inquiries via phone and in person.
• Assist with rental returns and communicate any vehicle issues to management.
• Support on-job training and company-sponsored development activities.

Conocimientos

Customer service

Sales experience

Communication

Problem solving

Educación

High School Diploma or GED

Descripción del empleo

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. This position is located at the Naples Airport - 571 Airport Pulling Rd N. Naples FL 34104. The starting pay rate is $19 / hour. We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules Available

• Monday: 11am - 8pm
• Tuesday: 11am - 8pm
• Wednesday: 11am - 8pm
• Thursday: Off
• Friday: Off
• Saturday: 11am - 8pm
• Sunday: 11am - 8pm

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid 'driver's license with no more than 2 moving violations and/or at-fault accidents in the last 3 years.
• No drug or alcohol related conviction on your driving record in the past 5 years (i.e., DUI, DWI).