Customer Experience Representative - Baton Rouge Metro Airport - Seasonal

National Car Rental; Baton Rouge (LA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Training and development

Job summary

National Car Rental is hiring a Customer Experience Representative for a 180‑day seasonal assignment at Baton Rouge Metropolitan Airport. The role focuses on welcoming customers, explaining rental terms, and offering additional services to enhance the experience.

Shifts run Friday to Tuesday, 12:00pm–9:00pm, with Wednesdays and Thursdays off. The position includes benefits like paid time off and employee rental car discounts.

Qualifications

• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must be able to work the stated shift schedule.
• Must be authorized to work in the United States without future sponsorship.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and services.
• Offer additional products and services and assist customers with directions and local area information.
• Handle reservations, rate quotes, and general questions via phone or in person.
• Maintain attendance and punctuality, and participate in training opportunities.

Skills

Customer service

Communication

Sales

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world\'s best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This seasonal (180-day) position is located at 9430 JACKIE COCHRAN DR BATON ROUGE, LA 70807-8020 (Baton Rouge Metropolitan Airport).

We Offer

• Paid time off
• Employee rental car discounts
• Training and development

Required Schedule

• Friday-Tuesday 12:00pm-9:00pm
• OFF Wednesday and Thursday

Compensation

The starting rate of pay for this position is $16.62 per hour, based on a 40-hour workweek.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver\'s license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must be able to work the following shift/schedule:
  • Friday-Tuesday 12:00pm-9:00pm
  • OFF Wednesday and Thursday