Customer Experience Representative

TANDEMKROSS; Weare (NH); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

TANDEMKROSS, LLC is seeking a Customer Experience Representative to join the sales and marketing team in Weare, NH. You will be the key touchpoint for first impressions and repeat customers, delivering exceptional support and directing inquiries to the right internal teams.

This role requires a positive, outgoing attitude, comfort with upselling, and the ability to learn product details. Strong communication and multitasking skills are essential, and familiarity with firearms is a plus but not

Qualifications

• High school diploma or GED required.
• At least two years of related customer service experience.
• Deliver exceptional customer service and upsell.
• Strong communication and multitasking skills.
• Knowledge of firearms industry is a plus but not required.

Responsibilities

• Respond to sale requests and inquiries by phone and digital channels.
• Upsell by sharing weekly and monthly sales knowledge.
• Resolve customer problems with positive solutions or information.
• Process returns and refunds efficiently.
• Assist customers with website registration and navigation.
• Collaborate with marketing and sales to plan monthly/weekly specials.
• Record and report customer requests to improve processes.
• Travel to events, trade shows and competitions to promote the brand.

Skills

Strong sales skills

Excellent written and verbal comms

Strong multitasking

Attention to detail

Team collaboration

Professional speaking voice

Quick judgment

MacOS/Windows knowledge

Office software skills

Basic math skills

Upsell skills

Knowledge of firearms industry

Education

High school diploma or GED certificate

Tools

BigCommerce

Google Docs/Sheets/Slides

Job description

The Customer Experience Representative at TANDEMKROSS LLC. is an essential cog in the sales and marketing team. It provides a key touchpoint for first impressions and repeat customers that want personal contact or don’t feel comfortable sending orders over the internet. This position drives direct sales and routes customer communications to the right internal team if required.

Qualified candidates must be skilled at delivering an exceptional customer service experience by resolving customer needs, providing knowledgeable product support, facilitating sales and serving as a direct voice of the customer within the organization. The C.E.R. builds customer loyality by making interactions easy, accurate, positive and consistent with customer needs and the TANDEMKROSS brand.

This position demands an everyday positive and upbeat especially during difficult curcumstances. Knowledge and understanding of firearms, the firearms industry and sales techniques is a HUGE plus but not required.

POSITION INFORMATION

• Hours: 40+ 9AM - 5:30PM Monday through Friday (Benefits possible)
• Location: 490 S Stark Hwy., Weare, NH 03281

EDUCATION AND EXPERIENCE

High school diploma or GED certificate is required; at least two years of related experience in customer service, preferably related to a commercial entity providing goods directly to customers. The equivalent combination of education and experience is a plus.

DUTIES AND RESPONSIBILITIES

• Respond and satisfy sale requests and inquiries via telephone and digital correspondence.
• Retain and share knowledge of weekly and monthly sales to upsell for customer calls.
• Resolve customer problems and communicate positive solutions or requested information to the customer.
• Efficiently process returned items and refunds.
• Provide assistance to customers regarding website registration and navigation.
• Work collaboratively with marketing and sales teams to determine strategic monthly and weekly specials.
• Recognize, record and report (written and verbally) customer requests and issue patterns to improve business processes, products and services.
• Travel to events, trades shows and competitions, educating and promoting our brand and product.

Required characteristics of the successful candidate:

• Strong sales skills
• Ability to work collaboratively with others
• Concise, confident and professional speaking voice
• Quick and concise judgment skills
• Excellent process and organizational skills
• Strong ability to multitask
• High attention to detail
• Pass a criminal background check that may include legal, financial, drug or other

Required Skills

• Basic understanding of MacOS or Windows operating system
• Efficient office software skills (Spreadsheets, Word Processing, Powerpoint)
• Excellent understanding and execution of high school level math skills
• Excellent written and verbal communication skills
• Basic sales and upsell skills

Preferred skills but not required:

• BigCommerce web catalog
• Google Office software: Drive, Docs, Sheets, Slides
• Research and analysis skills
• Experience and knowledge of firearms and industry
• Mechanically inclined

TANDEMKROSS, LLC. is the fastest-growing and one of the most recognized brands in the

Rimfire competition market today. Our mission is to deliver performance and excellence

to existing firearms that are already good, making them great and manufacturing and marketing our own Branded Rimfire pistols and rifles.

Pay: $22.00 - $24.00 per hour

• Health insurance
• Paid time off