Customer Experience Representative

TEKsystems; Waunakee (WI); On-site; USD 32,000 - 34,000; Full time

Job summary

TEKsystems is seeking a Customer Service Representative for Technical Order Processing in Madison, WI. This contract-to-hire role focuses on order processing, quotes, and coordinating with internal teams to meet customer needs.

You will handle inquiries via phone and email, learn technical products, and support sales with administrative tasks. This on-site position emphasizes accuracy, problem solving, and delivering excellent customer service in a collaborative environment.

Qualifications

• Minimum of 1 year of customer service, order entry, or related experience.
• Strong computer and data entry skills.
• Typing speed of at least 45 WPM.
• Excellent attention to detail and organizational skills.
• Ability to learn technical products and concepts.
• Strong analytical and problem-solving abilities.
• Positive attitude and willingness to learn.
• High School Diploma or GED required.

Responsibilities

• Process customer orders accurately and efficiently.
• Provide customer support via phone and email.
• Generate quotes and assist with order-related inquiries.
• Expedite orders and coordinate delivery updates.
• Troubleshoot customer issues and identify appropriate solutions.
• Work closely with engineering, warehouse, and other internal departments to resolve questions and concerns.
• Maintain accurate customer and order information within company systems.
• Utilize Outlook, Excel, and ERP software to manage daily tasks.
• Support sales representatives with administrative and customer service activities.
• Ensure a high level of customer satisfaction through timely communication and attention to detail.

Skills

Customer service

Order processing

Data entry

Typing 45 WPM

Attention to detail

Problem solving

Learning agility

Teamwork

Education

High School Diploma or GED

Associate's degree

Bachelor's degree

Tools

SAP

Job description

Customer Service Representative (Technical Order Processing)

Location: Madison, WI

Pay Rate: $23.21/hour

Position Type: Contract-to-Hire (4-6 Months)

Schedule: Full-Time

About The Opportunity

A growing manufacturing and industrial solutions organization is seeking a Customer Service Representative to join its team in Madison, WI. This role is ideal for individuals who enjoy customer interaction, problem-solving, and learning technical products in a collaborative environment.

Unlike a traditional high-volume call center position, this role focuses on processing customer orders, supporting sales representatives, and coordinating with internal departments to ensure customer needs are met. New hires will begin in an order processing capacity while developing product knowledge and learning internal systems.

Key Responsibilities

• Process customer orders accurately and efficiently.
• Provide customer support via phone and email.
• Generate quotes and assist with order-related inquiries.
• Expedite orders and coordinate delivery updates.
• Troubleshoot customer issues and identify appropriate solutions.
• Work closely with engineering, warehouse, and other internal departments to resolve questions and concerns.
• Maintain accurate customer and order information within company systems.
• Utilize Outlook, Excel, and ERP software to manage daily tasks.
• Support sales representatives with administrative and customer service activities.
• Ensure a high level of customer satisfaction through timely communication and attention to detail.

Required Qualifications

• Minimum of 1 year of customer service, order entry, or related experience.
• Strong computer and data entry skills.
• Typing speed of at least 45 WPM.
• Excellent attention to detail and organizational skills.
• Ability to learn technical products and concepts.
• Strong analytical and problem-solving abilities.
• Positive attitude and willingness to learn.
• High School Diploma or GED required.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Experience using SAP or similar ERP systems.
• 2-4 years of technical customer service experience.
• Manufacturing, industrial, or technical product experience.
• Mechanical aptitude or interest in technical hobbies, equipment, automotive work, farming, or related fields.
• Bilingual Spanish/English skills.

Training & Development

This organization invests heavily in employee growth and career development. Employees receive a structured onboarding program and extensive training designed to build both technical and professional skills.

Development Opportunities Include

• Comprehensive 12-week training program
• Ongoing technical and product training
• Cross-training opportunities
• Educational assistance and tuition reimbursement
• Online and instructor-led learning programs
• Professional certifications and membership support
• Opportunities for advancement within the organization

Benefits Upon Permanent Hire

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Company-paid life insurance
• Company-paid short-term and long-term disability coverage
• Paid vacation, holidays, sick time, and personal time
• 401(k) and Roth 401(k) with company match
• Employee wellness programs
• Virtual healthcare options

Work Environment

• Professional and team-oriented workplace
• Collaborative environment with strong employee support
• Business casual atmosphere
• Modern office and production facilities
• Employee-focused culture with ongoing training and development
• Company events and wellness initiatives throughout the year

Job Type & Location

This is a Contract to Hire position based out of Waunakee, WI.

Pay And Benefits

The pay range for this position is $23.21 - $23.21/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Waunakee, WI.

Application Deadline

This position is anticipated to close on Oct 27, 2026.

Workplace Type

This is a fully onsite position in Waunakee,WI.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.