Customer Experience Representative

Applied Maintenance Supplies & Solutions; Strongsville (OH); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Applied Maintenance Supplies & Solutions, a division of Applied Industrial Technologies, is seeking a Customer Experience Representative in Strongsville, Ohio. The role focuses on consultative sales, servicing diverse customers, and maintaining vendor managed inventory within an assigned district.

The position emphasizes on-site work, strong communication, and the ability to collaborate with sales and service teams.

Qualifications

• Experience in customer service or sales environments.
• Strong communication with customers.
• Ability to plan and execute short- and long-term projects.
• Ability to manage multiple tasks simultaneously.
• Willingness to work on-site and in the assigned district.
• Authorized to work in the United States; sponsorship not offered.

Responsabilités

• Interact with sales reps and customers to clarify needs.
• Communicate with customers to identify growth opportunities and product extensions.
• Provide feedback to management and sales team.
• Provide spot buy capabilities to increase satisfaction.
• Assist with coverage when colleagues are away.
• Learn and enforce company policies.
• Maintain a professional image and complete paperwork.

Connaissances

Problem solving

Communication

Organization

Multi-tasking

Written & verbal communication

Description du poste

Our company culture is friendly, fun with healthy competition and rewards. At Applied Industrial Technologies, we offer integrity, inclusion, and career advancement. Individual contribution and ideas are encouraged and welcomed.

Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded!

At Applied Maintenance Supplies and Solutions (MSS)/a division of Applied Industrial, the Customer Experience Representative role has an immediate impact on our customers, on our company performance, and on personal earnings. This is a fantastic opportunity for a strong outside sales representative who thrives in consultative sales and has some knowledge of industrial products.

Achieve sales objectives through effective customer service a communication. The Customer Service Representative is responsible for servicing and selling to different customers through an assigned district, maintaining current vendor managed inventory set up, and planning and organizing new customer locations. District Service Representatives reports to the Customer Service Manager.

Position Responsibilities

• Interact extensively with sales representatives and customers to clarify their needs, and research different situations
• Communicate with customers to gain potential growth opportunities and product line extensions.
• Provide feedback and suggestions from customers to management and sales team.
• Provide spot buy capabilities to increase customer satisfaction.
• Help with GAP coverage with sales representatives that are on vacation or open sales territories.
• Learn, enforce, and support corporate policies and guidelines in a consistent, professional company manner.
• Create and maintain professional image.
• Complete paperwork necessary to fulfill position responsibilities.

Skills Required

• Ability to solve problems in situations where most problems have occurred before and their solutions are familiar, or at least where only little limited standardization exists.
• Ability to communicate detailed information, frequently involving customer needs and wants.
• Ability to organize and plan short and long term projects.
• Ability to manage multiple tasks at any one time.
• Ability to communicate effectively at all levels of the organization in writing and verbally outside of voice mail.
• This position is not eligible for relocation benefits and is expected to be performed on site.
• Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.