Customer Experience Representative

1100 Applied Industrial Technologies, Inc.; Strongsville (OH); On-site; USD 38,000 - 60,000; Full time

Job summary

Applied Industrial Technologies, Inc. is seeking a Customer Experience Representative in Strongsville, OH.

The role concentrates on consultative customer service, servicing and selling to district customers, and maintaining vendor managed inventory setups. As part of the MSS division, you will interact with sales reps and customers to uncover needs, support growth opportunities, and collaborate with management to improve product lines and service delivery.

Qualifications

• Ability to clarify customer needs and provide effective service across diverse accounts.
• Strong written and verbal communication skills across teams and customers.
• Capacity to organize short- and long-term activities and manage multiple tasks.

Responsibilities

• Interact extensively with sales representatives and customers to clarify their needs and research situations.
• Communicate with customers to identify growth opportunities and product extensions.
• Provide feedback to management and the sales team based on customer input.
• Offer spot buy capabilities to improve customer satisfaction.
• Support territory coverage and assist during vacations or open territories.
• Learn and enforce corporate policies consistently and professionally.
• Create and maintain a professional image and complete necessary paperwork.

Skills

Problem solving

Communication

Planning & organization

Multitasking

Written & verbal communication

Job description

Our company culture is friendly, fun with healthy competition and rewards. At Applied Industrial Technologies, we offer integrity, inclusion, and career advancement. Individual contribution and ideas are encouraged and welcomed.

At Applied Maintenance Supplies and Solutions (MSS)/a division of Applied Industrial, the Customer Experience Representative role has an immediate impact on our customers, on our company performance, and on personal earnings. This is a fantastic opportunity for a strong outside sales representative who thrives in consultative sales and has some knowledge of industrial products.

Achieve sales objectives through effective customer service a communication. The Customer Service Representative is responsible for servicing and selling to different customers through an assigned district, maintaining current vendor managed inventory set up, and planning and organizing new customer locations. District Service Representatives reports to the Customer Service Manager.

POSITION RESPONSIBILITIES

• Interact extensively with sales representatives and customers to clarify their needs, and research different situations
• Communicate with customers to gain potential growth opportunities and product line extensions.
• Provide feedback and suggestions from customers to management and sales team.
• Provide spot buy capabilities to increase customer satisfaction.
• Help with GAP coverage with sales representatives that are on vacation or open sales territories.
• Learn, enforce, and support corporate policies and guidelines in a consistent, professional company manner.
• Create and maintain professional image.
• Complete paperwork necessary to fulfill position responsibilities.

SKILLS REQUIRED

• Ability to solve problems in situations where most problems have occurred before and their solutions are familiar, or at least where only little limited standardization exists.
• Ability to communicate detailed information, frequently involving customer needs and wants.
• Ability to organize and plan short and long term projects.
• Ability to manage multiple tasks at any one time.
• Ability to communicate effectively at all levels of the organization in writing and verbally outside of voice mail.

This position is not eligible for relocation benefits and is expected to be performed on site.

Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded!

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.