Specialist - MSS

Applied Maintenance Supplies & Solutions; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health care

Vision

Dental

401(k) match

Vacation

Tuition reimbursement

Training & development

Career development

Job summary

Applied Maintenance Supplies and Solutions in Baltimore, MD, seeks a District Service Representative to impact field sales and customer satisfaction. You will survey sites, organize customers' shop locations, and support vendor managed inventory while traveling frequently.

The role requires 6+ months of customer service experience, accurate data entry, math and mechanical aptitude, and good written English.

Qualifications

• 6 months+ proven customer service experience.
• Accurate data entry skills, math & mechanical aptitude, basic reading skills.
• Use of proper English grammar, written and verbal.

Responsibilities

• Survey customer sites and identify growth opportunities.
• Map out, arrange, and organize customers shop locations to properly administer our vendor managed inventory programs.
• Communicate with customers to gain potential growth opportunities and product line expansion.
• Provide feedback and suggestions from customers to management and sales team.
• Take inventory at customer sites.

Skills

Customer service

Data entry

Math aptitude

Mechanical aptitude

English grammar

Travel

Education

High school diploma or equivalent

Job description

CONNECT WITH A COMPANY WHO BELIEVES IN DEVELOPING ITS PEOPLE; DISTRICT SERVICE REPRESENTATIVE IN BALTIMORE, MD!

At Applied Maintenance Supplies and Solutions, a subsidiary of Applied Industrial Technologies, the District Service Representative role has an immediate impact on our field sales performance and in customer satisfaction. This is a wonderful opportunity for a strong customer service individual with good people skills, some knowledge of industrial-automotive products, and an interest in career growth!As an Applied Field Service Representative, you will perform a variety of duties including surveying customer sites, identify potential growth opportunities, and maintaining stock areas. You’ll join a tight-knit team serving loyal, brand new customers, and long-term customers. You will use your strong customer service skills when interacting with customers at the field sales level.

Responsibilities

• Travel : 80%-90%
• Map out, arrange, and organize customers shop locations to properly administer our vendor managed inventory programs.
• Communicate with customers to gain potential growth opportunities and product line expansion.
• Provide feedback and suggestions from customers to management and sales team.
• Take inventory at customer sites.
• Work from daily schedule, work orders, verbal and written instructions.

Requirements

• 6 months+ proven customer service experience.
• Accurate data entry skills, math & mechanical aptitude, basic reading skills.
• Use of proper English grammar, written and verbal.
• Able to travel out of town on a weekly basis.
• Ability to stand for extended periods of time, walk, bend and regular lifting of 50 lbs. or more.
• High school diploma or equivalent.
• This position is not eligible for relocation benefits and is expected to be performed on site.
• Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Preferred

• Knowledge of automotive and or industrial distribution products.

Desired Characteristics

• Ability to demonstrate teamwork, ambition, innovation, accuracy, integrity, and professionalism.
• Desire and ability to quickly learn new processes and systems.

When You Join The Applied Team, You Will Enjoy

• Competitive comkpensation package
• Comprehensive benefits package including health care, vision, & dental, 401(k) with company match
• Vacation & company holidays
• Tuition reimbursement
• Personalized training & development program
• Career development opportunities

Work for a corporation that believes in developing its people. Applied employees believe in the company and love the environment. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded.Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.