Sr. Customer Experience Representative - July 7th class

Root; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Ein innovatives FinTech-Unternehmen sucht einen Sr. Customer Experience Representative, um die Kundenbeziehungen zu gestalten und einen positiven Einfluss auf die Kundenerfahrung zu haben. In dieser Rolle sind Sie dafür verantwortlich, Kundenanfragen zu bearbeiten, passende Versicherungsprodukte zu empfehlen und sicherzustellen, dass die Kundenbedürfnisse erfüllt werden. Sie arbeiten in einem dynamischen Umfeld, das Autonomie und Zusammenarbeit fördert. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem technologiegetriebenen Unternehmen arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 1-2 Jahre Erfahrung im Kundenservice, idealerweise im Versicherungsbereich.
• Bereitschaft, eine Personal Lines License innerhalb von 30 Tagen zu erwerben.

Responsibilities

• Bearbeitung eingehender Anrufe und Aufbau von Beziehungen zu Kunden.
• Forschung und Lösung von Kundenanfragen unter Verwendung interner Tools.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Detailorientierung

Multitasking

Education

Personal Lines License

Tools

Microsoft Office

Google Suite

Job description

Sr. Customer Experience Representative - July 7th class

Sr. Customer Experience Representative - July 7th class

Apply remote type Remote locations Remote - US time type Full time posted on Posted 3 Days Ago time left to apply End Date: June 20, 2025 (30+ days left to apply) job requisition id JR101859

CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

We are looking for a Sr. Customer Experience Representative. At Root, the customer is at the heart of all we do. Our Customer Experience Team is the gateway to our customers’ first impressions and directly shapes both our customer experience and their product relationship.

Root is a “work where it works best” company. This means we support you working in whatever location works best for you across the US.

Compensation: This position pays $20.75 per hour.

Schedules: The schedule varies, with shifts spanning Monday through Friday, from 8:45 AM to 8:30 PM EST.

Start Date: July 7, 2025

How You Will Make an Impact

• Handle inbound calls and build rapport with customers, managing transactions that impact them financially.
• Research and resolve customer requests using internal tools thoroughly and accurately.
• Educate and advise customers on coverage options, identifying suitable insurance products and coverage amounts based on their needs, goals, and risk tolerance.
• Create quotes based on customer needs and explain coverage limits when applicable.
• Meet and exceed monthly KPIs/metrics.
• Suggest improvements for internal tools, products, marketing, and overall customer experience.
• Maintain ongoing continuing education for Personal Lines license as required by the state.
• Provide prompt, friendly, and accurate responses to customer inquiries, ensuring a positive experience.
• Operate independently and succeed in ambiguous situations.

What You Will Need to Succeed

• 1-2 years of customer service experience; insurance background preferred.
• Personal Lines License or willingness to obtain within 30 days of employment.
• Ability to work in a fast-paced, high-volume call environment.
• Ability to handle responsibilities with limited oversight.
• Excellent communication and problem-solving skills.
• Patience, timeliness, and attentiveness to customer needs.
• Friendly demeanor and active listening skills.
• Willingness to learn and gain deep knowledge of insurance products and apps.
• Detail-oriented with multi-tasking skills.
• Basic knowledge of Microsoft Office and Google Suite.

Note: All candidates must be on camera for virtual interviews to create a more personal and engaging experience. If you have concerns about this requirement, please discuss them upon contact.

Don’t meet every requirement?

We encourage applicants from diverse backgrounds, even if they don’t meet every qualification. Your enthusiasm and potential are valued.

Join us

At Root, we value merit and passion. If you’re excited about solving real problems, we’d love to hear from you.

Who we are

We’re leveraging technology to revolutionize insurance with machine learning and mobile telematics, building one of the most innovative FinTech companies worldwide.

What draws people to Root

Our standards in hiring ensure we build a talented team. Key reasons for joining include:

Autonomy: Opportunities for self-starters to contribute.

Impact: Challenging norms to solve significant problems.

Collaboration: Encouraging discussion and debate.

People: Working with smart, motivated colleagues.