Customer Experience Representative

Mountville Mills, Inc; LaGrange (GA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with profit sharing

Job summary

M+A Matting in Georgia is seeking a customer service specialist to provide product and pricing information, process orders, and resolve issues from orders to ensure 100% customer satisfaction.

The role emphasizes processing and investigating freight claims, coordinating with manufacturing and sales teams, and maintaining timely communication with customers. On-site with hybrid work options after training.

Qualifications

• Strong interpersonal and communication skills.
• Detail-oriented with ability to juggle multiple tasks.
• Proactive with strong problem-solving abilities.
• Team player with a good work ethic and urgency.
• Proficient in Microsoft Word, PowerPoint and Excel.

Responsibilities

• Process freight claims entry and file carrier claims; track status.
• Process customer orders and respond to inquiries.
• Answer phone or email inquiries promptly.
• Provide product information and meet service requests.
• Track orders and coordinate corrections when needed.
• Handle inquiries on shipping status, pricing, invoicing, and site questions.
• Coordinate with Manufacturing, A/R, Art, and Sales to resolve issues.

Skills

Strong interpersonal and communication

Detail-oriented

Creative problem-solving

Team player

Microsoft Office Suite

Multitasking

Written and verbal communication

Education

Post-secondary education or college degree

Job description

BRIEF COMPANY DESCRIPTION

As a globally trusted manufacturer, M+A Matting provides quality commercial, residential, and promotional mats for millions of homes and businesses all over the world. We pride ourselves on superior customer service and excellent product quality. Continuous development of new technologically advanced mat products assures our customers that M+A Matting mats are unparalleled in quality and performance.

JOB SUMMARY

The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring that all orders are shipped in a timely manner and resolving issues that arise from the problems with orders (regarding replacements, credits, etc.), to ensure 100% customer satisfaction. This position will also focus on processing, investigating, and resolving customer freight claims.

ESSENTIAL FUNCTIONS OF THE JOB

• Process freight c laims entry in a timely manner. File claims with carriers related to customer quantity shortages, quality issues and transit related cargo loss damage. Document recovery of various claims issues and communicate status of claims with customer.


• Process customer orders


• Answer phone or email inquires


• Provide product information and meet service requests


• Track orders and coordinate correction of orders


• Process inquiries on shipping status, pricing or invoicing information, and various website questions


• Liaise between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction

Local Candidates Only No Relocation Assistance Provided

QUALIFICATIONS

• Strong interpersonal and communication skills


• Detail and task-oriented and possess creative problem-solving skills


• Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.


• We are seeking a team player with strong computer skills working with Microsoft Office Suite (Word, PowerPoint, and Excel).


• Highly motivated, has a strong work ethic, sense of urgency, and is a self-starter


• Expresseswritten and oral ideas clearly and can proactively share information


• Post-secondary education or college degree

WORK ENVIRONMENT

General office conditions

COMPENSATION

Pay commensurate with experience

BENEFITS

M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.

WORK HOURS

General office hours, Monday - Friday 8am-5pm, plus occasional overtime. After completion of initial training process, we offer staff the opportunity to work from home 1-2 days per week.