Customer Experience Representative

Mountville Mills, Inc; Dalton (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with profit sharing

Job summary

Mountville Mills, Inc in Dalton, Georgia, is seeking a dedicated Customer Service Representative. In this role, you will process customer orders, answer inquiries, and ensure customer satisfaction through effective communication. The position requires strong written and oral communication skills, detail orientation, and a good attitude.

The starting pay is $18/hour, with a comprehensive benefits package including medical, dental, and vision insurance. Candidates should possess strong computer skills and flexibility to handle multiple tasks effectively.

Qualifications

• Applicants must have strong communication skills and attention to detail.
• Must be able to juggle multiple tasks efficiently.
• A strong work ethic and sense of urgency is required.

Responsibilities

• Process customer orders and inquiries via phone and email.
• Provide accurate product information and coordinate order corrections.
• Communicate effectively with various teams to ensure customer satisfaction.

Skills

Strong written and oral communication skills

Detail and task-oriented

Creative problem-solving

Strong computer skills

Good attitude and flexibility

Team player

Highly motivated and self-starter

Education

Post-secondary education or college degree preferred

Job description

JOB SUMMARY

The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.

ESSENTIAL FUNCTIONS OF THE JOB

• Process customer orders
• Answer phone or email inquiries
• Provide product information and meet service requests
• Track orders and coordinate correction of orders
• Process inquiries on shipping status, pricing or invoicing information, and various website questions
• Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction
• File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage.

Local Candidates Only No Relocation Assistance Provided

QUALIFICATIONS

• Strong written and oral communication skills
• Detail and task-oriented and possess creative problem‑solving skills
• Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.
• A team player with strong computer skills
• Highly motivated, strong work ethic, sense of urgency, and is a self‑starter
• Post‑secondary education or college degree preferred

COMPENSATION

Starting at $18/hour. Based on experience and qualifications

BENEFITS

M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.

WORK HOURS

General office hours, Monday - Friday 8am-5pm, plus occasional overtime.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.