Customer Experience Representative

Colonial Group; Kendall (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Colonial Group is seeking a Customer Experience Representative in Kendall, FL. You will operate cash terminals, process customer payments, and respond to inquiries in a fast-paced retail setting.

This entry-level, hourly role reports to the Cash Office Manager and requires the ability to stand for long periods and handle light lifting. Responsibilities include maintaining the cash register, assisting customers, and observing for shoplifting or security concerns, with training provided as needed.

Qualifications

• High school graduation or equivalent.
• Prior retail experience is preferred.
• No special license required.

Responsibilities

• Operate cash terminal and verify purchase price.
• Process customer payments.
• Handle customer inquiries.
• Clean and maintain cash register and counter using basic cleaning supplies.
• Detect signs of shoplifting or security risks and report promptly to management.

Skills

Reading English

Basic math

Customer inquiries handling

Education

High school diploma or eqv.

Job description

Customer Experience Representative

Summary:

To operate cash terminals in a store, process customer payment, undirected, and do related work as required. This is an entry level, hourly position that will report directly to the Cash Office Manager.

Duties and Responsibilities:

• Operate cash terminal and verify purchase price.
• Process customer payments.
• Handle customer inquiries.
• Clean and maintain assigned cash register and counter using basic cleaning supplies

• Detect common signs of shoplifting, theft, and other security risks involving customers and co-workers and to promptly communicate potential problems to store management or security.

Required Education, Experience, and Certifications:

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities to accurately perform the above requirements.
• Prior retail experience is preferred

• No special license is required.

Required Skills and Competencies:

• Ability to read English (or some other language as may be required for a specific store) sufficiently to read customer checks, customer identification, and similar written materials.
• Basic math skills, including addition and subtraction, necessary to verify cash register functions and make change.

• Ability to grasp and lift or otherwise move goods weighing up to 20 pounds at ten feet to the back of the cash area.
• Ability to stand and/or sit continuously perform essential job functions for six to eight hour shift with one fifteen minute and one half hour break.

The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team members assigned to this classification.