Cashier

D&B Supply; Boise (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

A retail store in Boise, Idaho is seeking a customer service representative to manage transactions and provide excellent customer support. Responsibilities include greeting customers, processing payments, handling merchandise returns, and resolving complaints. The ideal candidate should have a proven background in customer service, strong numerical skills, and effective communication abilities. A high school diploma or equivalent is preferred. This full-time position requires standing for extended periods and the ability to lift up to 50 pounds.

Qualifications

• Proven work history in providing customer service.
• Ability to calculate numbers and correct entries.
• Ability to effectively communicate information to customers.

Responsibilities

• Greet customers entering the store.
• Answer customer questions and provide information.
• Process cash and charge payments for transactions.
• Bag or box merchandise for customers.
• Resolve customer complaints in a courteous manner.

Skills

Customer service

Numerical calculation

Communication

Confidentiality maintenance

Education

High School diploma or equivalent

Job description

Description

Provides customer service by receiving and recording cash and charge payments for goods and services provided by the store.

Job Type

Full-time

Essential Functions/Duties

• Greet customers entering the store.
• Answer customers' questions and provide information on store merchandise.
• Establish or identify prices of goods, services, and tabulate bills using calculators, cash registers, or optical price scanners.
• Compute and record totals of transactions.
• Receive payment by cash, check, credit card, voucher, or automatic debit.
• Validate check payments by requesting driver’s license information.
• Issue receipts, refunds, credits or change due to customers.
• Bag or box merchandise for customers.
• Offer customer carry‑out service at the completion of transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Maintain clean and orderly checkout areas.
• Process merchandise returns and exchanges.
• Request information or assistance using paging system.
• Resolve customer complaints in a courteous manner and involve supervisor when necessary.
• Sort, count, and wrap currency and coins.
• Weigh items sold by weight to determine prices.
• Recommend accessory items or related merchandise when appropriate.
• Assist in investigations to resolve any register or transaction out‑of‑balance problem.
• Assist in stocking shelves and marking prices.
• Answer telephone.
• Other duties as assigned by store management.

Requirements

Required Skills/Experience: Proven work history in providing customer service. Ability to calculate numbers, correct entries, and utilize computer system. Ability to effectively communicate information, policies, and/or procedures in a manner easily understood by the customer. Ability to maintain confidentiality of records and information.

Required Education/Certification: High School diploma, GED or equivalent experience preferred not required.

Other Requirements: Must be able to work majority of shift standing and be able to lift up to 50 pounds.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.