Customer Experience Representative

Rheem Manufacturing; Fort Smith (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Rheem Manufacturing is seeking a Customer Experience Representative III to provide exceptional service to internal and external customers. This role involves order processing, coordination between departments, and addressing customer inquiries effectively. Ideal candidates should have a strong customer service background, excellent communication skills, and proficiency in data entry. Join Rheem in enriching people's lives with quality heating and cooling solutions.

Qualifications

• 5+ years of experience in customer service.
• Demonstrates data entry skills.
• Excellent communication skills, written and verbal, with attention to detail.

Responsibilities

• Confers with customers to provide information about products or services.
• Processes customer orders/changes/returns according to policies.
• Maintains extensive contact with dealers and internal customers regarding products.

Skills

Interpersonal skills

Problem-solving

Communication

Data entry skills

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

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Job Description

The

Job Description

The Customer Experience Representative III is responsible for providing effective customer service for internal and external customers and outside sales staff by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Additional responsibilities include data entry and project scheduling for manufacturing.

This position will serve our Air Division, located in Fort Smith, Arkansas.

Responsibilities

• Confers with customers by telephone and email to provide information about products or services, orders, shipping changes, warranty and tracking information.
• Maintains harmonious relationships with customers. Acts as an extension to the field sales staff. Keeps salespersons in the field informed of all pertinent actions affecting them.
• Processes customer orders/changes/return according to established department policies and procedures.
• Coordinates with the Sales, Accounting, Scheduling, Shipping, Production Control, Logistics, and other departments as needed eliminating delays and facilitating prompt deliveries.
• Reacts quickly to changing priorities, processes, and systems.
• Maintains extensive phone and email contact with dealers, wholesalers, retailers, plumbers/contractors, homeowners, and internal customers concerning production and shipping dates, price and availability of product, warranty information and returned goods.
• Takes ownership of customer complaints and acts accordingly to resolve and prevent reoccurrence of issues.
• Other duties as assigned.
  
  

Qualifications

• High School Diploma or equivalent
• 5+ years of experience in customer service
• Demonstrates data entry skills.
• Ability to carry out instructions furnished in written, oral, or diagram form.
• Excellent interpersonal skills including the ability to work with people inside and outside the Company in a professional and sincere manner.
• Excellent problem-solving skills.
• Excellent communication skills, written and verbal, with attention to detail and accuracy.
• Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
• Demonstrated ability to work well with others in a matrix team environment.
  
  

About Us

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives—every day.

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Manufacturing

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