Customer Experience Specialist (Remote/Home)

Highlander Contracting; Billings (MT); Remote; USD 60,000 - 80,000; Full time

Job summary

Highlander Contracting is seeking a Customer Experience Specialist to deliver excellent customer support. This remote position involves engaging with clients through multiple channels, resolving inquiries, and enhancing customer satisfaction. An ideal candidate should have strong communication skills and proficiency in customer support tools, aiming to provide superior service in a full-time capacity.

Qualifications

• High school diploma or equivalent required.
• Strong written communication skills with attention to detail.
• Proficient in using customer support software.

Responsibilities

• Engage with customers to address inquiries and provide information.
• Document customer interactions and feedback accurately.
• Collaborate with team members to improve service processes.

Skills

Written communication

Customer support proficiency

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Tools

Customer support software

Job description

Customer Experience Specialist (Remote/Home)

3 days ago Be among the first 25 applicants

Highlander Contracting provided pay range

This range is provided by Highlander Contracting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $30.00/hr

We are seeking a proactive and customer-focused Customer Experience Specialist to join our team at Highlander Contracting Company. This role is essential for providing timely and effective support to our customers, ensuring a positive experience and resolution of inquiries across various communication channels.

Responsibilities

• Engage with customers to address inquiries, provide information, and resolve issues efficiently.
• Maintain a high level of professionalism and courtesy in all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Stay informed about company products and services to provide accurate information to customers.
• Monitor performance metrics and strive to meet established targets.
  
  

Qualifications

• High school diploma or equivalent.
• Strong written communication skills with attention to detail.
• Ability to handle multiple inquiries and prioritize effectively.
• Proficient in using customer support software and other relevant tools.
• Ability to work independently and collaboratively within a team.
  
  

If you are committed to delivering exceptional customer support and possess a strong work ethic, we invite you to consider this opportunity to join Highlander Contracting Company as a Customer Experience Specialist.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

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