Part Time Call Center Customer Experience Representative (not remote)

Cronin Automotive; Harrison (OH); Remote; USD 60,000 - 80,000; Part time

Job summary

A leading automotive company in Harrison, Ohio is looking for a Part Time Call Center Customer Experience Representative. This role involves answering calls, directing customers, and scheduling service appointments. Ideal candidates will have excellent communication skills and a friendly demeanor, contributing to a positive customer experience.

Qualifications

• Excellent communication skills required.
• Outgoing and positive demeanor essential.
• Must be punctual and flexible with schedule.

Responsibilities

• Answer dealership group phones and direct customers.
• Place outbound calls and schedule appointments.
• Communicate professionally with callers and visitors.

Skills

Communication skills

Customer service

Positive demeanor

Job description

Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.

SUMMARY

We are seeking a Part Time Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This individual will receive incoming calls and determine the nature of the callers business, and direct the caller to their destination. As well placing outbound calls, scheduling and confirming service appointments via phone call orSMS.

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Qualifications

• Excellent communication skills
• Outgoing and positive demeanor
• Punctual with the ability to handle schedule flexibility
• Able to clear a pre-employment background check
• Maintains a professional appearance